Full Time Assistant Manager - Destiny USA

Store•Syracuse, NY

21d

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you support the Chief Workshop Manager in store operations, staff management, Guest service, and sales and marketing execution. The role helps drive store success while maintaining a positive experience for Guests and associates. You lead scheduled shifts, coach and motivate the team, support talent decisions and development, uphold company policies and operational standards, and oversee merchandising and inventory. Performance is measured against annual store objectives and corporate goals, including financial results, Guest and associate experience, talent management, operational execution, team collaboration, and stakeholder feedback. This description is not exhaustive; supervisors may assign additional functions and requirements. The stated pay range is $19.75–$20.75 per hour.

Requirements

At least 2 years of store management experience with a successful history in a customer-centric business; specialty retail experience is preferred.
High school diploma.
Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule that includes days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for at least eight hours a day.
Ability to lift more than 25 pounds.
Ability to work in a dynamic and changing environment and remain calm under pressure.
Demonstrated common sense, sound judgment, initiative, self-direction, and ability to lead, motivate, and collaborate with teams.

Nice To Haves

2–4 years of store management experience with a successful history in a customer-centric business; specialty retail experience is preferred.
Associate's degree or higher in business, management, or a related field.

Responsibilities

Assist the Chief Workshop Manager in assigning daily work, directing associates, managing break schedules, and prioritizing tasks.
Provide input and recommendations on hiring, promotion, applicant selection, and staff advancement.
Lead and inspire the team during scheduled shifts while following and enforcing Build-A-Bear policies, procedures, and standards.
Identify and promptly communicate possible policy violations to the Chief Workshop Manager and/or District Manager.
Recommend disciplinary actions and assist with corrective actions when policy violations occur, including matters involving store security, cash management, product confidentiality, safety, attendance, and business conduct.
Drive sales as Floor Leader by coaching Bear Builders, creating a Guest experience aligned with the Experience First culture, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
Use independent judgment to support operational efficiency, maintain safety policies and procedures, and resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.