Retail Sales Ambassador - Dresses Multi-Vendor, Destiny USA - Full Time
About The Position
As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling additional items, and cultivating repeat clientele. You serve as the expert for the vendor, brand, or area you represent, communicate customer needs and shopping patterns to leadership and vendor partners, and carry out strategic merchandising initiatives. The role includes delivering an exceptional customer experience, maintaining the sales floor, building brand-specific clientele, and planning and leading vendor-sponsored and other customer-facing events. You also serve as a liaison between vendors, personal stylists, and store leadership, and use Macy’s point-of-sale systems and company devices to complete sales. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability.
Requirements
- At least one year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Ability to work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
- Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to stand for at least two consecutive hours, lift at least 30 pounds, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Ability to reach above eye level and meet the role’s color-vision demands.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide an exceptional customer experience by making the customer the priority.
- Greet customers, make product recommendations, and upsell products.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Ensure the sales floor is neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales and provide a warm, celebratory checkout experience.
- Communicate customer needs and shopping patterns to leadership and the vendor community.
- Execute strategic merchandising initiatives for the vendor, brand, or area represented.
- Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
