Retail Sales Ambassador - Dresses Multi-Vendor, Oak Park - Full Time
About The Position
As an Ambassador, you are an exceptional colleague who drives sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You regularly communicate customer needs and shopping patterns to leadership and vendor partners, and execute strategic merchandising initiatives. This full-time role focuses on providing an excellent customer experience, building brand-specific clientele, supporting vendor relationships and events, and maintaining an effective sales floor. Full-time colleagues are typically scheduled to work 30 or more hours per week; schedules depend on business needs and colleague availability.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter who can work independently and as part of a team, with excellent time-management skills.
- Ability to effectively communicate and present information to customers, peers, and all levels of management.
- Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders.
- Ability to reach above eye level and meet the role’s color-vision requirements.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide an exceptional customer experience by making the customer the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turnover, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendor community, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales in a warm, celebratory manner.
- Foster acceptance and respect to strengthen relationships and build authentic connections with colleagues, customers, and communities.
- Communicate customer needs and shopping patterns to leadership and vendor partners.
- Execute strategic merchandising initiatives for the represented vendor, brand, or area.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
