Assistant Manager

Denny's (Feast Enterprise LLC)•Globe, AZ

About The Position

Reporting to the General Manager, the Assistant Manager supervises approximately 15–20 crew members and oversees restaurant operations on assigned shifts, ensuring guests have a great dining experience and that service and quality standards are upheld. Working alongside other Assistant Managers and/or Hourly Supervisors, the role supports the Restaurant Manager and General Manager, who is accountable for the restaurant’s overall success. Schedules rotate across day and night shifts, weekends, and holidays. The Assistant Manager supports employee selection and retention, continuous operational improvement, interpretation of profit and loss statements and operating plans, and management of costs. The role helps ensure guest satisfaction and exemplifies Denny’s Guiding Principles when interacting with others. Responsibilities span guest experience, employee development, restaurant operations and sanitation, financial performance, community relationships and sales growth, security and asset protection, compliance, problem resolution, and teamwork.

Requirements

Minimum of 2 years of experience in restaurant, hospitality, or retail management.
Food Safety Manager certification required.
Strong organizational skills and excellent oral and written communication skills, including the ability to communicate with all levels of the organization.
Ability to communicate effectively in English, both orally and in writing.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to interpret financial statements and understand factors that contribute to results.
Ability to problem-solve and handle high-stress situations.
Ability to perform the job duties of every position and multitask according to business demands.
Ability to identify and anticipate opportunities and implement corrective action steps.
Ability to work weekends, holidays, evenings, and rotating day and night shifts.
Periodic travel, including occasional overnight and airline travel when applicable.
Licensed to operate an automobile without hours-of-operation restrictions.
Reliable transportation to meet banking obligations.
Must meet applicable state, county, or municipal regulations concerning food-handling health risks.
Must be able to operate a point-of-sale system, distinguish monetary denominations, and work with all Denny’s menu products.
Must be able to work around potentially hazardous chemicals and in confined work areas, both indoors and outdoors.
Must be able to observe staff and all aspects of restaurant operations.
Must be able to lift a tray weighing up to 25 pounds and lift and carry supplies and equipment weighing up to 60 pounds, including placing items on high and low shelves.
Must be able to bend, stoop, reach, lift, and grasp; hear well in a loud environment; and stand and walk during an 8–10 hour shift. Occasional shifts longer than 10 hours may be required.
Must be able to tolerate extreme temperature changes in kitchen and freezer areas.

Nice To Haves

Additional operations and/or leadership experience is strongly preferred.
An Associate’s or Bachelor’s degree, or an equivalent combination of education and experience, is preferred.

Responsibilities

Supervise approximately 15–20 crew members and oversee restaurant operations during assigned shifts.
Ensure guests receive a respectful, enjoyable dining experience and that employees put guests first.
Work with the General Manager to attract, hire, develop, coach, and retain hourly employees.
Help create and maintain a respectful and enjoyable work environment.
Assist with recruiting and selection, and develop employees through corporate training, individual development plans, work assignments, coaching, and feedback.
Ensure Denny’s food and service standards are achieved, including adherence to food preparation, handling, and storage guidelines.
Enforce sanitary practices for restaurant cleanliness and maintenance.
Interpret financial and operational reports and schedules with the General Manager, identify performance gaps, and develop solutions to meet controllable profit goals.
Help drive sales, guest count, and profit by building relationships with civic, business, school, and professional organizations in the community.
Monitor security procedures to protect guests, employees, and company assets.
Monitor cash-handling and inventory-management procedures to protect and conserve company assets.
Maintain compliance with Denny’s employment policies and applicable state, local, and federal regulations.
Proactively address and resolve customer complaints, employee relations matters, and facilities or security issues; bring appropriate issues to the General Manager and participate in resolutions.
Perform other duties as needed or assigned and willingly assist others.
Work with guests, franchisees, employees, supervisors, subordinates, peers, and vendors to achieve shared goals.
Make timely, informed decisions, honor commitments, and take accountability for outcomes.
Plan, prioritize, and organize work and resources, while identifying critical priorities and removing roadblocks.