Verrado Theatres and Backlot- Assistant Manager

Harkins Theaters•Buckeye, AZ

About The Position

Harkins Verrado Theatres and Backlot is seeking an Assistant Manager to assist senior and general managers with overall theatre operations. The role performs day-to-day functions in assigned positions or departments while supervising team members and team leaders. The Assistant Manager leads shifts, supports guest services, oversees operational areas, and helps maintain Harkins’ standards for service, safety, cleanliness, and film presentation. The position includes coaching and directing employees, documenting performance counseling, supporting hiring, and ensuring team members follow company policies and procedures. The Assistant Manager may oversee areas including arcade, bowling, dining, kitchen, redemption, parties, private events, projection, and other floor operations. The role requires hands-on competence across theatre positions and availability to work nights, weekends, and holidays.

Requirements

Must be at least 19 years of age.
Must obtain and maintain a current food handler’s card and/or food safety certification and complete Responsible Service Training (AZ Title 4 Liquor – Basic and Management).
Must be available to work nights, weekends, and holidays.
Must pass a background check and maintain a clear record during employment.
Must have hands-on experience and become fully competent in theatre positions including box office, concessions, usher, guest services, door, floor operations, projection, and inventory.
Able to lift and carry items weighing up to 50 pounds from the floor or shelf.
Able to speak, read, write, and understand the primary language(s) used in the workplace; possess basic math skills; be fiscally responsible; and operate a point-of-sale system.
Professional image, attention to detail, strong organization, excellent guest service skills, and enjoyment of working as part of a team.
Proficient in Microsoft Excel, Word, and Outlook.

Nice To Haves

One or more years of management experience preferred.
FEC or restaurant experience is a plus.
Movie theatre experience is a plus.
Working knowledge of state and local liquor laws is a plus.

Responsibilities

Assist senior and general managers with overall theatre operations and perform day-to-day functions for assigned positions or departments.
Supervise team members and team leaders, lead shifts, and promote an efficient and productive work environment while following Harkins’ guidelines.
Communicate effectively with all levels of the team and represent Harkins’ culture when interacting with guests.
Respond to guest concerns and inquiries according to Harkins’ standards and oversee guest services to deliver the ultimate entertainment experience.
Train, coach, counsel, and direct team members and team leaders in accordance with company policies and procedures.
Document employee performance counseling and ensure corrective measures are taken.
Uphold film-presentation standards by following projection operating procedures, ordering parts and supplies, and arranging timely repairs.
Randomly monitor auditoriums for disturbances and to ensure guests are not passing alcoholic beverages to underage guests during movie presentations.
Run high-volume service periods from the floor and oversee assigned day-to-day operational areas to ensure food quality, service, and operations meet Harkins’ standards.
Maintain the safety, security, cleanliness, maintenance, and organization of the CEC, identifying and escalating issues as needed.
Manage employees according to Harkins’ policies and procedures to maintain a smooth, fun, and exciting environment.
Conduct effective huddles and assign and direct work to ensure appropriate service levels each shift.
Adjust facility TV screens according to the schedule provided by the Senior Manager overseeing dining and bar operations.
Interview candidates and recommend candidates for hire.
Understand and adhere to company policies and procedures and ensure team members do the same.
Become fully competent in theatre positions including box office, concessions, usher, guest services, door, floor operations, projection, and inventory.