Verrado Theatres and Backlot- Assistant Manager

Harkins Theatres•Buckeye, AZ

About The Position

Harkins Verrado Theatres and Backlot is seeking an Assistant Manager to assist senior and general managers with overall theatre operations. The role performs day-to-day functions for assigned positions or departments while supervising team members and team leaders. The Assistant Manager helps create an efficient, productive, safe, and enjoyable environment while ensuring guests receive Harkins’ ultimate entertainment experience and that company standards and procedures are followed.

Requirements

Must be at least 19 years of age.
Obtain and maintain a current food handler’s card and/or food safety certification and complete Responsible Service Training (AZ Title 4 Liquor – Basic and Management).
Be available to work nights, weekends, and holidays.
Pass a background check and maintain a clear record during employment.
Have hands-on experience and become fully competent in theatre positions, including box office, concessions, usher, guest services, door, floor operations, projection, and inventory.
Lift and carry items weighing up to 50 pounds from the floor or shelf.
Speak, read, write, and understand the primary language(s) used in the workplace; possess basic math skills; be fiscally responsible; and operate a point-of-sale system.
Present a professional image, pay increased attention to detail, stay well organized, demonstrate excellent guest service skills, and enjoy working as part of a team.
Be proficient in Microsoft Excel, Word, and Outlook.

Nice To Haves

One or more years of management experience preferred.
Family entertainment center (FEC) or restaurant experience is a plus.
Movie theatre experience is a plus.
Working knowledge of state and local liquor laws is a plus.

Responsibilities

Exhibit leadership and communication skills that positively influence all levels of the team.
Represent Harkins’ culture when communicating with guests and respond to guest concerns and inquiries according to company standards.
Lead shifts and promote an efficient, productive work environment while adhering to Harkins’ guidelines.
Train, coach, counsel, and direct team members and team leaders in accordance with company policies and procedures.
Document employee performance counseling and ensure corrective measures are taken.
Maintain film presentation standards, including following projection operating procedures, ordering parts and supplies, and arranging timely repairs.
Randomly monitor auditoriums for disturbances and to ensure guests do not pass alcoholic beverages to underage guests during movie presentations.
Lead high-volume service periods from the floor and participate in day-to-day operations for assigned areas, including arcade, bowling, dining, kitchen, redemption, parties, private events, and projection.
Maintain the safety, security, cleanliness, maintenance, and organization of the CEC; identify and elevate issues promptly.
Manage employees in accordance with Harkins’ policies and procedures to maintain a smooth, fun, and exciting environment.
Conduct shift huddles and assign and direct work to ensure appropriate service levels.
Oversee guest services to ensure guests receive the ultimate entertainment experience.
Adjust facility TV screens according to the schedule provided by the Senior Manager overseeing dining and bar operations.
Interview candidates and recommend candidates for hire.
Understand and adhere to company policies and procedures, and ensure team members do the same.