Assistant Manager

A3H Foods•Broken Arrow, OK

About The Position

The Assistant Manager is responsible for managing restaurant operations alongside the Restaurant Manager or in the Restaurant Manager’s absence. The role trains and leads team members to deliver a consistent “WOW” guest experience through quality food, excellent service, and a clean restaurant environment. The Assistant Manager helps create a friendly, fun, clean, and safe workplace while supporting restaurant sales, profitability, operational performance, and cost control.

Requirements

High school diploma or equivalency.
At least 6 months of JIB or similar experience.
100% certified in all workstations.
Excellent interpersonal skills.
At least 18 years old.
Complete all required Assistant Manager training classes.
Attain ServSafe certification or another certification as required.
Ability to perform and understand basic math concepts.
Proven analytical skills.
Good organization and planning skills.
Able to work 40 hours per week depending on business needs.
Available to work any day and at any time, especially busy days, weekends, and holidays.
Preferred internal promote who already meets Team Member and Team Leader requirements, including integrity and ethical behavior; ability to stand and walk for approximately 90%–95% of a shift; ability to lift and carry 10–65 lbs; ability to take guest orders, operate a cash register, and read video monitors; and ability and desire to work in a very fast-paced environment.

Nice To Haves

Internal promotion is preferred.

Responsibilities

Lead by example through visible engagement with guests and consistently provide a welcoming, polite, and courteous guest experience.
Ensure orders are timely, high-quality, and accurate, and convey a sense of urgency.
Respond to guest concerns and complaints promptly and professionally, ensuring positive resolution.
Interact effectively with diverse groups of people without displaying bias.
Build a friendly, fun, clean, and safe restaurant environment and treat employees with care and respect.
Motivate and inspire employees to perform well while following Company procedures; provide feedback and recognition and accept feedback from management.
Listen actively and communicate clearly, accurately, and promptly with the management team and team members; remain calm under pressure.
Recognize effective job performance and express gratitude to the restaurant team.
Recruit, select, train, develop, and evaluate restaurant employees; monitor staffing and development needs.
Ensure workstation training systems are implemented and followed; identify and develop internal candidates for management and Team Leader roles; appropriately recognize and reward employees.
Maintain interior and exterior restaurant cleanliness by following JIB cleaning and maintenance procedures.
Partner with the Restaurant Manager to analyze restaurant operational and financial performance each Period using management information tools.
Develop and execute plans to increase restaurant sales and profitability.
Monitor costs and ensure adherence to budgets and restaurant goals.
Make decisions based on experience, policy, procedures, alignment with the named affiliated companies and Jack in the Box, and maintaining good standing in the community.