Assistant Manager / Family Social Club
About The Position
The Nest is a modern family social club and parent hub designed to give families a place to gather, connect, work, relax, and play without having to host at home. We created The Nest because families needed something that didn’t quite exist yet. A welcoming space where parents can grab a great cup of coffee, meet other families, attend a class or event, get some work done, and let their children play nearby. Our weekdays include open play, drop-ins, classes, meetups, workshops, fitness, parent education, and community programming. Weekends are primarily reserved for special events, parties, and private programming. Regular weekday hours are 10:00 AM to 4:00 PM (arrival expected 9:30am, departure depends on activities and cleaning procedures), Monday through Friday, with weekend hours based on scheduled events. We are looking for someone who wants to be part of building something that is superbly needed in our community and who is excited to grow with us.
Requirements
- Energetic, organized, warm, and community-minded
- Genuinely warm, friendly, and comfortable talking to people
- Loves families and enjoys being around young children
- Can create a welcoming environment while also maintaining boundaries and policies
- Exceptionally organized and able to juggle multiple things at once
- Notices when something needs to be cleaned, restocked, fixed, or handled without waiting to be asked
- Comfortable taking ownership and making decisions
- Dependable and punctual
- Communicates clearly and professionally
- Comfortable selling memberships, events, and services without being overly salesy
- Creative and excited about marketing and community building
- Can work independently while also collaborating closely with ownership
- Understands that in a small and growing business, everyone occasionally jumps in wherever they are needed
- Wants more than "just a job" and is excited about helping build something
Nice To Haves
- Experience in hospitality, retail management, children's programming, events, fitness/wellness, community management, sales, or small business operations
Responsibilities
- Open and oversee The Nest during regular operating hours
- Manage daily drop-ins, member visits, reservations, and space capacity
- Welcome families and help create a warm, friendly environment
- Maintain an organized daily schedule of classes, events, meetups, and rentals
- Help troubleshoot scheduling, booking, or customer experience issues
- Make sure the space is ready for each day's programming
- Assist with event setup and transitions throughout the day
- Maintain and restock the coffee and beverage station
- Monitor inventory and reorder coffee, paper goods, cleaning supplies, children's supplies, and other operational necessities
- Make sure everything families and staff need is readily available
- Identify upcoming supply needs before we run out
- Maintain a consistently clean, organized, and inviting space
- Manage ongoing cleanup throughout the day
- Ensure play areas, tables, bathrooms, back rooms, and shared spaces remain tidy
- Coordinate deeper cleaning needs when necessary
- Help reinforce family expectations around cleaning up after themselves and respecting the space
- Help oversee children and families throughout the space while remembering that The Nest is a parent-present environment
- Monitor capacity and ensure the space never becomes overcrowded
- Identify potential safety concerns and address them immediately
- Ensure toys, equipment, furniture, and play areas remain safe and properly maintained
- Help enforce The Nest's policies in a friendly but confident manner
- Serve as a day-to-day point of contact for instructors, vendors, community partners, and renters
- Help coordinate schedules, room setup, arrival information, and programming needs
- Maintain strong relationships with our growing network of local partners
- Help identify new instructors, businesses, organizations, and brands that could be a great fit for The Nest
- Help promote memberships, classes, events, parties, and programming
- Speak confidently with prospective members and help explain the different ways families can use The Nest
- Support membership sales and retention
- Help develop partnerships with local businesses, schools, parent groups, instructors, and community organizations
- Assist with social media content, flyers, event promotion, emails, and other marketing initiatives
- Identify opportunities to increase traffic, memberships, event participation, rentals, and revenue
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
