Assistant Club Manager

BJ's Wholesale Club • Baltimore, MD

1d

About The Position

The Assistant Club Manager in Training (AMIT) works closely with the Club Manager to provide leadership and direction within the club and drive club performance, particularly in directly managed departments. The role prepares individuals for one of three Assistant Club Manager positions: Merchandising, Perishables, or Member Experience. Development and experience are aligned to the designated track, with the trainee ultimately overseeing the corresponding departments.

The AMIT ensures consistent execution of policies and procedures, positive Member service, and Grand Opening Look Daily (GOLD) club standards. The role develops talent, leads audit compliance efforts, collaborates with Business Partners, and oversees onboarding, certification, and training for food safety and operational excellence. As Manager on Duty when needed, the AMIT takes responsibility for club operations, team leadership, and Member engagement during assigned shifts.

The position requires a valid ServSafe Food Safety Certification, which must be maintained in good standing. A yearly forklift certification may be required. In Florida, the role must obtain a qualifier certification from the Department of Agriculture and Consumer Services for retail propane oversight; BJ’s covers applicable costs and training.

Requirements

• At least 4 years of experience as a retail store, supermarket, or warehouse operations manager.
• Strong drive for results and solid work ethic.
• Honesty, straightforwardness, and commitment to providing high levels of service to Members.
• Excellent communication skills.
• Ability to lead and motivate a large team.
• Solid understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution.
• Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Knowledge of store operations, membership, front-line, gas station, tire bay, maintenance, receiving, and omni procedures.
• Basic computer knowledge, including MS Word, MS Excel, and email.
• Ability to obtain and maintain ServSafe certification.
• Forklift operator qualification required.
• Open shift availability required.
• At least 18 years of age.
• Ability to maintain regular, predictable, full attendance.
• Frequent movement on hard surfaces and occasional bending, pulling, and reaching; regular lifting of up to 50 pounds and occasional heavier lifting with assistance.
• Ability to work with exposure to temperature extremes and loud noises in perishable areas, and potential exposure to cleaning agents.

Nice To Haves

• Completion of the company training program.
• High school diploma and/or college degree.

Responsibilities

• Provide strategic leadership for assigned departments in partnership with the Club Manager and other leaders, supporting daily operations, accountability, team engagement, and execution of club standards.
• Recruit, interview, hire, staff, onboard, and certify team members in assigned departments.
• Plan and manage labor schedules according to business trends, sales patterns, operational needs, and budget targets.
• Drive sales, inventory control, product availability, and shrink management.
• Model and enforce GAA (Greet, Anticipate, Appreciate), GOLD, and LAST (Listen, Apologize, Solve, Thank) Member service standards.
• Maintain close-to-open readiness, ensuring departments are clean, stocked, safe, and ready for business.
• Conduct performance reviews, mentor future leaders, and support promotion, merit increase, transfer, development, and succession-planning decisions.
• Use club tools and reporting, including production planning tools, NAFS, scorecards, scheduling systems, and dashboards, to identify opportunities and drive results.
• Enforce policies and procedures for food safety, sanitation, OSHA, RIST, and cold chain compliance; lead audits and resolve operational issues.
• Plan and execute merchandising transitions, seasonal sets, high-value space resets, and special projects with club and regional leadership.
• Monitor equipment and facility issues and escalate them promptly.
• Provide cross-functional leadership support across Merchandising, Perishables, and Frontline departments as directed by the Club Manager.
• Use BJ’s MY WORK System to complete assigned daily tasks and initiatives supporting compliance and performance.
• Operate forklifts when assigned, following safety protocols and training requirements.
• Maintain regular, predictable, full attendance to support operations and leadership coverage.
• Serve as Manager on Duty as needed, overseeing club operations, team leadership, and Member engagement during assigned shifts.
• Develop team members through coaching, training, feedback, collaboration, and empowerment; encourage continuous learning and recognize achievements.
• Communicate direction and support, foster inclusion and trust, resolve conflicts constructively, and hold team members accountable.
• Monitor Member engagement and department execution, resolve Member concerns, and ensure GOLD service standards are met.
• Maintain club standards, improve relevant Bottom Quartile core KPIs to plan or better, meet or exceed labor and supply plans, and use reporting to improve performance and profitability.

Benefits

• Weekly pay.
• Access to earned pay before payday through Daily Pay (a fee may apply).
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed