Assistant Club Manager

Planet Fitness - Biddeford/Windham ME•Windham, ME

About The Position

The Assistant Club Manager assists the Club Manager in performing their duties and helps provide Planet Fitness members, prospective members, and guests with superior customer service and an exceptional “Judgement Free” experience. The role supports a positive, welcoming, friendly, and clean club environment, and requires basic computer proficiency and frequent physical activity.

Requirements

Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Hardworking, enthusiastic, and energetic disposition.
Strong problem-resolution skills.
Must be at least 18 years old.
Must be punctual.
Must be able to be constantly on call on an immediate, as-needed basis.
Must be able to lift up to 50 pounds.
Frequent climbing, balancing, kneeling, and crouching during shifts.
Continual in-person or telephone communication with members during shifts.
Frequent cleaning of equipment and facilities.

Nice To Haves

Current CPR certification is recommended.

Responsibilities

Create a positive and motivating culture within the club and among team members.
Maintain a friendly, welcoming atmosphere and ensure staff follow customer service guidelines.
Recruit, hire, train, and develop the club team.
Complete payroll functions, including reports, payroll submissions, and time-card approvals.
Follow policies and procedures in the employee handbook.
Obtain Regional Manager approval before purchasing retail goods or cleaning supplies.
Schedule team members and ensure all shifts are covered.
Train and coach direct reports, hold them accountable, and ensure adherence to company values and goals.
Process new-hire and ongoing personnel paperwork, maintain employee files, and prepare HR forms.
Resolve employee concerns and escalate appropriate issues to upper management.
Obtain written Regional Manager approval for overtime requests and raise requests, when applicable.
Manage disciplinary and termination activities and complete monthly and annual team evaluations.
Protect the integrity and security of staff files and sensitive company documents.
Answer phones, check members into the system, sign up new members, and give tours to prospective members.
Use computer systems to complete membership-related functions.
Explain and promote PE@PF fitness instruction classes and ensure staff understand and are trained on marketing promotions.
Handle member requests, issues, and questions, and exceed required daily statistics.
Track weekly, monthly, and annual statistics and reports; maintain daily balance sheets and complete bank deposits.
Authorize refunds.
Oversee facility cleanliness and maintenance and ensure the safety of employees, members, and club property.
Identify and promptly communicate equipment repair needs and manage cleaning-supply inventory.
Respond to and assist with emergency medical situations; submit accident reports to the Regional Manager and follow up with the member within three days.
Ensure the gym opens and closes promptly when applicable, and provide backup for absent employees.
Maintain the club to a BER standard of 90% or higher and serve as a brand ambassador by leading a judgment-free lifestyle.
Manage retail-goods inventory.