Assistant Club Manager

BJ's Wholesale Club • Wappingers Falls, NY

12d

About The Position

The Assistant Club Manager in Training (AMIT) works closely with the Club Manager to provide leadership and direction within the club, drive club performance, and oversee assigned departments. The role prepares the trainee for one of three Assistant Club Manager tracks: Merchandising, Perishables, or Member Experience. Development and experience are aligned to the designated track, which ultimately includes oversight of the corresponding departments.

The AMIT ensures consistent execution of policies and procedures, positive member service, and Grand Opening Look Daily (GOLD) club standards. The role develops talent, leads audit compliance, collaborates with Business Partners, and oversees onboarding, certification, and training to promote food safety and operational excellence. The AMIT may serve as Manager on Duty, assuming responsibility for club operations, team leadership, and member engagement during assigned shifts. A valid ServSafe Food Safety Certification must be maintained. The position may require yearly forklift certification; in Florida, it also requires a qualifier certification for retail propane oversight. BJ’s covers applicable costs and training for the Florida certification.

Requirements

• At least 4 years of experience as a retail store, supermarket, or warehouse operations manager.
• Strong drive for results and solid work ethic.
• Honesty, straightforwardness, and commitment to providing high levels of service to members.
• Excellent communication skills.
• Ability to lead and motivate a large team.
• Understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution.
• Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Knowledge of store operations, membership, front-line, gas station, tire bay, maintenance, receiving, and omni procedures.
• Basic computer knowledge, including MS Word, MS Excel, and email.
• Ability to obtain and maintain ServSafe certification.
• Forklift operator qualification required.
• Open shift availability required.
• At least 18 years of age.
• Ability to meet the role’s physical and environmental job conditions, including frequent movement on hard surfaces; occasional bending, pulling, and reaching; regular lifting up to 50 pounds; occasional heavier lifting with assistance; exposure to temperature extremes and loud noises in perishable areas; and potential exposure to cleaning agents.

Nice To Haves

• Completion of the company training program.
• High school diploma and/or college degree.

Responsibilities

• Provide strategic leadership for assigned departments in partnership with the Club Manager and other leaders.
• Recruit, interview, hire, onboard, and certify team members for assigned departments.
• Plan and manage labor schedules based on business trends, sales patterns, operational demands, and budget targets.
• Drive sales, inventory control, product availability, and shrink management.
• Champion member service standards, including GAA (Greet, Anticipate, Appreciate), GOLD, and LAST (Listen, Apologize, Solve, Thank).
• Maintain close-to-open readiness, ensuring departments are clean, stocked, safe, and ready for business.
• Conduct performance reviews, mentor future leaders, and contribute to promotion, merit increase, transfer, development, and succession-planning decisions.
• Use production planning tools, NAFS, scorecards, scheduling systems, dashboards, and other reporting to identify opportunities and drive results.
• Enforce policies and procedures for food safety, sanitation, OSHA, RIST, and cold chain compliance; lead audits and resolve operational issues.
• Coordinate merchandising transitions, seasonal sets, high-value space resets, and special projects.
• Monitor equipment and facility issues and escalate them promptly.
• Provide cross-functional leadership support across Merchandising, Perishables, and Frontline departments as directed by the Club Manager.
• Complete daily tasks and initiatives through BJ’s MY WORK System.
• Operate forklifts safely when required and assigned.
• Serve as Manager on Duty when needed, leading club operations, teams, and member engagement during assigned shifts.
• Maintain regular, predictable, full attendance.
• Develop team members through coaching, training, feedback, and empowerment; foster an inclusive, collaborative, and safe team environment.
• Drive club standards, member experience, financial performance, labor and supply plan results, and relevant core KPIs.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED