Assistant Club Manager

BJ's Wholesale Club • Salem, NH

10d

About The Position

The Assistant Club Manager in Training (AMIT) works closely with the Club Manager to provide leadership and direction within a BJ’s Wholesale Club and drive club performance, particularly in directly managed departments. The training role prepares individuals to assume an Assistant Club Manager position in Merchandising, Perishables, or Member Experience, with development and experience aligned to the selected track.

The AMIT supports consistent execution of policies and procedures, positive Member service, and Grand Opening Look Daily (GOLD) club standards. The role develops talent, leads audit compliance, collaborates with Business Partners, and oversees onboarding, certification, and training to promote food safety and operational excellence. As needed, the AMIT serves as Manager on Duty and takes responsibility for club operations, team leadership, and Member engagement during assigned shifts.

The role requires a valid ServSafe Food Safety Certification maintained in good standing. A forklift license certification may be required annually. In Florida, the role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight; BJ’s covers applicable training and certification costs.

Requirements

• At least 4 years of experience as a retail store, supermarket, or warehouse operations manager.
• Strong drive for results and solid work ethic.
• Honesty, straightforwardness, and commitment to providing high levels of service to Members.
• Excellent communication skills.
• Ability to lead and motivate a large team.
• Solid understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution.
• Demonstrated leadership capability, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Knowledge of store operations, membership, front-line, gas station, tire bay, maintenance, receiving, and omni procedures.
• Basic computer knowledge, including MS Word, MS Excel, and email.
• Ability to obtain and maintain ServSafe certification.
• Forklift operator qualification required.
• Open shift availability required.
• At least 18 years of age.
• Regular, predictable, full attendance.

Nice To Haves

• Completion of the company training program.
• High school diploma and/or college degree.

Responsibilities

• Partner with the Club Manager and other leaders to oversee daily operations in assigned departments: Merchandising, Perishables, or Member Experience.
• Recruit, interview, hire, staff, onboard, and certify team members in assigned departments.
• Create and manage labor schedules based on business trends, sales patterns, operational needs, and budget targets.
• Drive sales, inventory control, product availability, and shrink-management processes.
• Model and enforce GAA (Greet, Anticipate, Appreciate), GOLD, and LAST (Listen, Apologize, Solve, Thank) Member service standards.
• Maintain club standards and ensure departments are clean, stocked, safe, and ready for business at opening.
• Conduct performance reviews, mentor future leaders, and contribute to decisions about promotions, merit increases, and transfers.
• Support development programs and succession planning.
• Use production planning tools, NAFS, scorecards, scheduling systems, reporting dashboards, and other club tools to identify opportunities and drive results.
• Enforce food safety, sanitation, OSHA, RIST, cold chain, and other applicable policies and procedures.
• Lead internal and external audits and resolve operational issues with minimal escalation.
• Plan and execute merchandising transitions, seasonal sets, high-value space resets, and special projects with club and regional leadership.
• Monitor equipment and facilities and escalate issues promptly.
• Provide cross-functional leadership support across Merchandising, Perishables, and Frontline departments at the Club Manager’s discretion.
• Complete daily tasks and initiatives assigned through BJ’s MY WORK system.
• Operate forklifts safely when assigned and in accordance with required protocols and training.
• Serve as Manager on Duty when needed, overseeing club operations, team leadership, and Member engagement.
• Maintain regular, predictable, full attendance.
• Develop team members through coaching, feedback, training, empowerment, recognition, and support for career growth.
• Promote ethical decision-making, inclusion, open communication, trust, collaboration, and constructive conflict resolution.
• Monitor Member engagement and department execution, resolve Member concerns, and support service satisfaction.
• Use reporting and business metrics to identify trends, improve performance, and meet or exceed labor, supply, and operational plans.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan with a company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed