Assistant Club Manager

Planet Fitness•Biddeford, ME

About The Position

The Assistant Club Manager assists the Club Manager with operating the club and helping provide a superior level of customer service to members, prospective members, and guests. The role supports a friendly, clean, and welcoming environment and helps ensure an exceptional Judgement Free experience. The position involves leading and developing the team, managing front-desk and membership activities, overseeing facility cleanliness and maintenance, and supporting daily club operations. Basic computer proficiency and frequent physical activity are required. The Assistant Club Manager reports to the Club Manager.

Requirements

Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Hardworking, enthusiastic, and energetic attitude.
Strong problem-resolution skills.
Must be at least 18 years old.
Must be punctual.
Must be able to remain constantly on call on an immediate, as-needed basis.
Must be able to lift up to 50 pounds.
Frequent climbing, balancing, kneeling, and crouching during shifts.
Frequent cleaning of equipment and facilities.
Visible continuous activity and continual in-person or telephone communication with members during shifts.

Nice To Haves

Current CPR certification is recommended.

Responsibilities

Create a positive and motivating culture within the club and among team members.
Maintain a friendly, welcoming atmosphere and ensure staff follow customer service guidelines.
Recruit, hire, train, and develop the club team.
Complete payroll functions, including running reports, submitting payroll, and approving time cards.
Follow policies and procedures in the employee handbook.
Obtain Regional Manager permission before purchasing retail goods or cleaning supplies.
Schedule the team and ensure shifts are covered.
Train and coach direct reports, promote accountability, and ensure adherence to Planet Fitness values and goals.
Process new-hire and ongoing personnel paperwork; maintain employee files and prepare HR-related forms.
Resolve employee issues, elevate appropriate matters to upper management, and manage disciplinary and termination activities.
Obtain written Regional Manager approval for overtime requests and raise requests.
Complete monthly and annual team evaluations and protect sensitive employee and company documents.
Answer phones, check members into the system, sign up new members, and give tours to prospective members.
Use computer systems to complete membership-related functions and explain and promote PE@PF fitness instruction classes.
Ensure staff are aware of and trained on marketing promotions; facilitate member requests, issues, and questions.
Exceed daily statistics requirements and track weekly, monthly, and annual statistics and reports.
Maintain accurate daily balance sheets, complete daily bank deposits, and authorize refunds.
Oversee facility cleanliness and maintenance and ensure the safety of employees, members, and club property.
Identify and communicate equipment repair needs promptly and manage cleaning-supply inventory.
Assess and assist in emergency medical situations; submit accident reports to the Regional Manager and follow up with affected members within three days.
Open and close the gym promptly when applicable and provide backup support for absent employees.
Maintain the club to a BER standard of 90% or higher and represent the brand by leading a judgment-free lifestyle.
Manage retail-goods inventory.