Assistant Club Manager

BJ's Wholesale Club • Salem, NH

11d • $69,500

About The Position

The Assistant Club Manager in Training (AMIT) works closely with the Club Manager to provide leadership and direction within the club and drive club performance, especially in directly managed departments. The role prepares the trainee for one of three Assistant Club Manager positions—Merchandising, Perishables, or Member Experience—with development and experience aligned to the designated track and eventual oversight of its corresponding departments. The AMIT ensures consistent execution of policies and procedures, a positive member-service experience, Grand Opening Look Daily (GOLD) club conditions, and overall operational leadership.

The role develops talent, demonstrates leadership, delivers consistent results, leads audit compliance, collaborates with Business Partners, and oversees onboarding, certification, and training to support food safety and operational excellence. The AMIT also serves as Manager on Duty when needed, taking responsibility for club operations, team leadership, and member engagement during assigned shifts. A valid ServSafe Food Safety Certification must be obtained and maintained in good standing. Annual forklift certification may be required. In Florida, the role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight; BJ’s covers applicable training and certification costs.

This position requires open-shift availability and regular, predictable, full attendance. The stated starting pay is $69,500.00.

Requirements

• At least 4 years of experience as a retail store, supermarket, or warehouse operations manager.
• Strong drive for results and solid work ethic; honesty, straightforwardness, and commitment to high levels of member service.
• Excellent communication skills and the ability to lead and motivate a large team.
• Understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution.
• Demonstrated leadership capabilities, including management or supervision of cross-functional teams, training team members, and driving and communicating results.
• Knowledge of store operations, membership, front-line, gas station, tire bay, maintenance, receiving, and omni procedures.
• Basic computer knowledge, including MS Word, MS Excel, and email.
• Ability to obtain and maintain ServSafe certification.
• Forklift operator qualification required.
• Open-shift availability required.
• At least 18 years of age.
• Ability to meet the job’s physical and environmental conditions, including frequent movement on hard surfaces; occasional bending, pulling, and reaching; regular lifting up to 50 pounds and occasional heavier lifting with assistance; and potential exposure to temperature extremes, loud noises in perishable areas, and cleaning agents.

Nice To Haves

• Completion of the company training program.
• High school diploma and/or college degree.

Responsibilities

• Partner with the Club Manager and other leaders to oversee daily operations across assigned departments: Merchandising, Perishables, or Member Experience.
• Recruit, interview, hire, staff, onboard, and certify team members in assigned departments.
• Plan and manage labor schedules in line with business trends, sales patterns, and budget targets, adjusting coverage as needed.
• Drive sales, inventory control, product availability, and shrink management.
• Model and enforce GAA (Greet, Anticipate, Appreciate), GOLD, and LAST (Listen, Apologize, Solve, Thank) service standards.
• Maintain close-to-open readiness so departments are clean, stocked, safe, and ready for business.
• Conduct performance reviews, mentor future leaders, and make decisions on promotions, merit increases, and transfers; support development programs and succession planning.
• Use production planning tools, NAFS, scorecards, scheduling systems, reporting dashboards, and other club tools to identify opportunities and drive results.
• Enforce food safety, sanitation, OSHA, RIST, cold chain, and other policies and procedures; lead audits and resolve operational issues with minimal escalation.
• Coordinate merchandising transitions, seasonal sets, high-value space resets, and special projects with club and regional leadership.
• Monitor equipment and facility issues and escalate them promptly.
• Provide cross-functional leadership support across Merchandising, Perishables, and Frontline departments as directed by the Club Manager.
• Complete daily tasks and initiatives assigned through BJ’s MY WORK system.
• Operate forklifts safely when assigned and as permitted by training and safety protocols.
• Serve as Manager on Duty as needed, taking responsibility for club operations, team leadership, and member engagement during assigned shifts.
• Develop team members through coaching, feedback, training, and empowerment; foster collaboration, inclusion, trust, and open communication.
• Ensure member-service standards and premium shopping experiences, monitor engagement and department execution, and support resolution of member concerns.
• Meet or exceed labor and supply plans, use reporting to identify trends and opportunities, and understand key club and department performance metrics.
• Maintain regular, predictable, full attendance.
• Obtain and maintain ServSafe certification; obtain Florida retail propane qualifier certification if applicable.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) options.
• Flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed