Assistant Club Manager

BJ's Wholesale Club • Columbia, MD

3d

About The Position

The Assistant Club Manager in Training (AMIT) works closely with the Club Manager to provide leadership and direction within the club and drive performance, particularly in assigned departments. The role prepares individuals to become an Assistant Club Manager in Merchandising, Perishables, or Member Experience, with development and experience aligned to the designated track. The AMIT ensures consistent execution of policies and procedures, positive member service, and Grand Opening Look Daily (GOLD) club standards. They develop talent, lead audit compliance, collaborate with Business Partners, and oversee onboarding, certification, and training to support food safety and operational excellence. The AMIT may serve as Manager on Duty, assuming responsibility for club operations, team leadership, and member engagement during assigned shifts. A valid ServSafe Food Safety Certification must be obtained and maintained. A yearly forklift certification may be required. In Florida, the role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight; BJ’s covers applicable training and costs.

Requirements

• At least 4 years of experience as a retail store, supermarket, or warehouse operations manager.
• Strong drive for results and solid work ethic.
• Honesty, straightforwardness, and commitment to high levels of member service.
• Excellent communication skills and ability to lead and motivate a large team.
• Understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution.
• Demonstrated leadership, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Knowledge of store operations, membership, front-line, gas station, tire bay, maintenance, receiving, and omni procedures.
• Basic computer knowledge, including MS Word, MS Excel, and email.
• Ability to obtain and maintain ServSafe certification.
• Forklift operator qualification required.
• Open shift availability required.
• At least 18 years of age.
• Regular, predictable, full attendance.
• High school diploma and/or college degree preferred.

Nice To Haves

• Completion of the company training program.
• High school diploma and/or college degree.
• Yearly forklift certification, if required for the assignment.

Responsibilities

• Provide strategic leadership for assigned departments and partner with the Club Manager and other leaders to oversee daily operations.
• Recruit, interview, hire, staff, onboard, and certify team members in assigned departments.
• Plan and manage labor schedules based on business trends, sales patterns, and budget targets; adjust coverage as needed.
• Drive sales, inventory control, in-stock conditions, and shrink management through accurate inventory practices and product availability.
• Model and enforce Greet, Anticipate, Appreciate (GAA), GOLD, and LAST (Listen, Apologize, Solve, Thank) service standards.
• Maintain close-to-open readiness so departments are clean, stocked, safe, and prepared for business.
• Conduct performance reviews, mentor future leaders, and support promotion, merit, transfer, development, and succession-planning decisions.
• Use club tools, production planning tools, NAFS, scorecards, scheduling systems, and reporting dashboards to identify opportunities and drive results.
• Enforce policies and procedures, including food safety, sanitation, OSHA, RIST, and cold-chain compliance; lead audits and resolve operational issues.
• Plan and execute merchandising transitions, seasonal sets, high-value space resets, and special projects with club and regional leadership.
• Monitor equipment and facility issues and escalate them promptly.
• Provide cross-functional leadership support across Merchandising, Perishables, and Frontline departments as directed by the Club Manager.
• Complete daily tasks and initiatives assigned through BJ’s MY WORK system.
• Operate forklifts safely if assigned, following required training and safety protocols.
• Maintain regular, predictable, full attendance to support execution and leadership coverage.
• Develop team members through coaching, training, feedback, empowerment, and continuous learning.
• Promote an ethical, inclusive, safe, and collaborative team culture; communicate direction, recognize achievement, resolve concerns, and support member satisfaction.
• Use business metrics and reporting to drive club standards, financial performance, labor and supply plan results, and department execution.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plan options, with optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match, for eligible team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED