Assistant Club Manager

BJ's Wholesale Club•Fredericksburg, VA

About The Position

The Assistant Club Manager in Training (AMIT) works closely with the Club Manager to provide leadership and direction within the club and drive performance, particularly in assigned departments. The program prepares individuals for one of three Assistant Club Manager tracks: Merchandising, Perishables, or Member Experience. Trainees receive focused development aligned with their track and ultimately oversee the corresponding departments. The role ensures consistent execution of policies and procedures, positive member service, and Grand Opening Look Daily (GOLD) club standards. It includes developing talent, leading audit compliance, collaborating with Business Partners, and overseeing onboarding, certification, and training for food safety and operational excellence. The AMIT may serve as Manager on Duty, taking responsibility for club operations, team leadership, and member engagement during assigned shifts. A valid ServSafe Food Safety Certification must be obtained and maintained. A yearly forklift certification may be required. In Florida, the role must obtain a Department of Agriculture and Consumer Services qualifier certification for retail propane oversight; BJ’s covers applicable costs and training. The position requires regular, predictable, full attendance and open shift availability. It involves frequent movement on hard surfaces; occasional bending, pulling, and reaching; regular lifting of up to 50 pounds and occasional heavier lifting with assistance; and exposure to temperature extremes, loud noises in perishable areas, and possible cleaning agents.

Requirements

At least 4 years of experience as a retail store, supermarket, or warehouse operations manager.
Strong drive for results and solid work ethic.
Honesty, straightforwardness, and commitment to high levels of member service.
Excellent communication skills.
Ability to lead and motivate a large team.
Solid understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution.
Demonstrated leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results.
Knowledge of store operations, membership, front-line, gas station, tire bay, maintenance, receiving, and omni procedures.
Basic computer knowledge, including MS Word, MS Excel, and email.
Ability to obtain and maintain ServSafe certification.
Forklift operator qualification required.
Open shift availability required.
At least 18 years of age.
Ability to meet the physical demands of frequent movement on hard surfaces, occasional bending, pulling, and reaching, regular lifting up to 50 pounds, and occasional heavier lifting with assistance.
Ability to work around temperature extremes, loud noises in perishable areas, and potential exposure to cleaning agents.

Nice To Haves

Completion of the company training program.
High school diploma and/or college degree.

Responsibilities

Provide strategic leadership for assigned departments in partnership with the Club Manager and other leaders, ensuring accountability, team engagement, and execution of club standards.
Recruit, interview, hire, staff, onboard, and certify team members in assigned departments.
Plan and manage labor schedules based on business trends, sales patterns, and budget targets; adjust coverage as needed.
Drive sales, inventory control, product availability, and shrink management.
Model and enforce Greet, Anticipate, Appreciate (GAA), GOLD, and Listen, Apologize, Solve, Thank (LAST) service standards.
Maintain close-to-open readiness so departments are clean, stocked, safe, and ready for business.
Conduct performance reviews, mentor future leaders, support development and succession planning, and make decisions on promotions, merit increases, and transfers.
Use club tools and reporting, including production planning tools, NAFS, scorecards, scheduling systems, and dashboards, to identify opportunities and drive results.
Enforce policies and procedures for food safety, sanitation, OSHA, RIST, and cold chain compliance; lead audits and resolve operational issues.
Coordinate merchandising transitions, seasonal sets, high-value space resets, and special projects with club and regional leadership.
Monitor equipment and facility issues and escalate them promptly.
Provide cross-functional leadership support across Merchandising, Perishables, and Frontline departments as directed by the Club Manager.
Complete daily tasks and initiatives assigned through BJ’s MY WORK system.
Operate forklifts safely when assigned and in accordance with safety protocols and training requirements.
Serve as Manager on Duty as needed, overseeing club operations, team leadership, and member engagement during assigned shifts.
Maintain consistent attendance to support execution and leadership coverage.
Develop team members through coaching, training, feedback, and opportunities for continuous learning.
Foster a respectful, inclusive, and collaborative team environment; communicate direction, resolve conflicts constructively, and recognize achievements.
Monitor member engagement, ensure service standards, and support resolution of member concerns.
Maintain GOLD club standards, improve relevant bottom-quartile core KPIs to plan or better, and meet or exceed labor and supply plans.
Use reporting to identify trends and opportunities, and develop a strong understanding of key club and department performance metrics.

Benefits

Weekly pay.
Daily Pay access to earned pay before payday; a fee may apply.
Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
Paid vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Three medical plan options.
Optional dental and vision plans.
Health Savings Account (HSA) options.
Flexible spending account options.
401(k) retirement savings plan with a company match for team members age 18 and older.
Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount, subject to eligibility requirements.