Assistant Manager

Bagel Brands•Eden Prairie, MN

3d•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who can think strategically about the store and more broadly about the district and Caribou Coffee. The AGM partners with the General Manager across all aspects of store operations and works to make a positive impact on the team and community. The role calls for leadership, curiosity, humility, and a strong commitment to personal development, feedback, and growth. The AGM is expected to build toward General Manager-level business understanding over the course of a year. The AGM helps create positive guest experiences, develop and motivate the team, achieve sales goals through speed and service, and support store-wide success. Responsibilities include shift leadership, cash handling, ordering, inventory management, waste control, administrative work, problem resolution, and understanding how daily actions affect store performance and the Profit & Loss statement. The AGM also champions Caribou Coffee’s purpose and core values and builds an open, trusting partnership with the General Manager.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
One year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader work with ease, enthusiasm, and excellence.
Develop business understanding toward the level of a General Manager over the course of a year.
Create lasting guest connections and teach the team to do the same.
Promote speed through effective deployment, in-the-moment problem-solving, and team motivation.
Take responsibility for achieving sales goals through the connection between speed and service.
Lead problem resolution calmly and professionally, listening to understand.
Connect day-to-day behaviors and administrative tasks to business results and the Profit & Loss statement.
Organize, execute, and improve administrative tasks.
Enforce cash-handling policies and be responsible for store funds while on shift.
Place, receive, and verify orders; conduct inventory; control waste; and manage product dates and rotation when necessary.
Consider the success of the whole store, including upcoming shifts, and address root causes to support sustainable improvements.
Bring Caribou Coffee’s core values and purpose to life and champion its culture.
Take ownership of personal development, seek feedback, and bring curiosity and a learner’s mindset to leadership.
Develop a global view of the Caribou brand, from shift and store to district and company.
Build an open and trusting relationship with the General Manager and work to meet or exceed goals.