Assistant Manager

Leeds West Group•Des Moines, IA

4d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in managing daily automotive retail and repair operations. The role requires professional integrity, leadership, business acumen, knowledge of automotive industry practices, and a commitment to quality work, customer service, and business goals. The Assistant Store Manager exercises discretion and independent judgment on matters that significantly affect business operations and acts as Manager on Duty when the Store Manager is absent. This position supervises store employees and supports their hiring, development, evaluation, and performance management in collaboration with the Store Manager. The Store Manager is the highest on-site leadership authority. The Assistant Manager helps maintain a safe, respectful, inclusive, and high-performing workplace while ensuring compliance with company policies, OSHA requirements, industry practices, and applicable law. This is a full-time, salaried exempt, on-site position requiring at least 50 hours of work per week. The role regularly involves long hours and frequent weekend work; business hours and days vary by location and operational needs. Travel between local stores may be up to 50%, with overnight travel under 5% except for particular assignments. The work takes place in a fast-paced automotive retail and repair environment with exposure to indoor and outdoor climates, changing temperatures, tools, equipment, fluids, and chemicals. The position may require standing, walking, reaching, driving, bending, stooping, kneeling, crouching, and lifting or carrying items up to 50 pounds.

Requirements

Minimum age of eighteen years.
Active and unrestricted driver's license.
High school diploma or equivalent.
At least three years of related experience.
Legally authorized to work in the United States while employed by Leeds West Groups.
Satisfactory completion of any job-related background screening required for the position, consistent with applicable law.
Satisfactory Motor Vehicle Record check and ability to maintain a driving record that meets company requirements.
Strong integrity, people-management, communication, interpersonal, supervisory, diplomatic, and leadership skills.
Ability to build trust, lead with emotional intelligence, and balance empathy with accountability.
Strong analytical, decision-making, problem-solving, active-listening, organizational, time-management, and attention-to-detail skills.
Strong sales and customer-service skills.
Knowledge of automotive retail and service operations, business management, financial principles and procedures, and industry best practices.
Working knowledge of automotive systems, services, diagnostics, and repair processes sufficient to support customer service, workflow management, quality oversight, and safe store operations.
Proficiency with technology and business software systems, including Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to comply with workplace policies and applicable law concerning drugs and alcohol, weapons, workplace violence, harassment, discrimination, safety, and professional conduct.
Ability to perform the essential functions of the role, including communicating effectively and visually inspecting the work environment, with or without reasonable accommodation.

Nice To Haves

Bachelor's degree in business management or a related field.
Three years of leadership, supervisory, or management experience.

Responsibilities

Assist the Store Manager in overseeing daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Ensure services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
Analyze and monitor key performance indicators to assess shop performance and identify areas for improvement.
Help develop and implement customer-retention and business-growth strategies to achieve sales, profitability, and other business objectives.
Provide high-quality customer service, including supporting call conversion, applying promotions and discounts, promoting financing options, ensuring quality repairs, conducting follow-ups, seeking customer reviews, and resolving concerns and complaints.
Help manage inventory and shrinkage, business expenses, P-Card use, payroll, and injury and damage claims in support of budgets and business objectives.
Serve as a facility key holder and perform opening and closing procedures, including nightly deposits, system close-out, and responding to after-hours alarms and security concerns.
Help reduce workplace safety concerns, injuries, and damages through training, enforcement, and compliance with OSHA and company policies and industry best practices.
Ensure test drives follow company policies, procedures, safety practices, and traffic laws.
Ensure employees maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology advancements, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management on business plans, directives, initiatives, programs, and budgets.
Supervise employees by directing work, training, developing, mentoring, supporting, evaluating, and disciplining them in collaboration with the Store Manager.
Provide recommendations on hiring, firing, advancement, promotion, and other employee status changes; communicate and collaborate with the Store Manager on significant employment decisions before they are made or communicated.
Support a strong, inclusive, respectful, high-performing team culture that develops employees, builds bench strength, and supports business and customer-service goals.
Lead by example, set expectations, coach and provide feedback, recognize strong performance, and address concerns promptly and fairly.
Implement and enforce business and leadership initiatives, policies, procedures, best practices, and programs through meetings, training, audits, and other leadership activities.
Manage employee workflow, work quality, and schedules in coordination with the Store Manager.
Act as Manager on Duty when the Store Manager is absent.
Perform other duties as assigned.