Assistant Manager

J.Crew • Orem, UT

5d • $18 - $22

About The Position

The Assistant Manager is a key member of the leadership team, supporting a profitable business by creating genuine customer connections that foster loyalty, brand affinity, and community engagement. The role provides timely feedback and coaching to help team members perform at their best, partners with the leadership team to make business adjustments, and steps in on tasks as needed.

Requirements

• High school diploma or an equivalent combination of education and experience.
• At least 2 years of experience with similar scope; specialty retail experience is preferred.
• Effective and confident communication skills.
• Ability to process information and operate store systems accurately.
• Availability during busy periods, including nights, weekends, and holidays.
• Ability to use technology and apps and familiarity with industry-related blogs and feeds.
• Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).
• Ability to regularly move around all store areas and remain accessible to customers.

Nice To Haves

• Specialty retail experience.
• A strong fashion aesthetic and awareness of developments in the industry and community.
• A track record of setting and achieving goals.
• Ability to adapt quickly to change and rally a team behind new strategies and projects.
• Sound decision-making through active listening, understanding data, and looking beyond the obvious.

Responsibilities

• Model personalized customer connections that build loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist with customer connections or sales when needed.
• Lead fit sessions to enhance product knowledge and build enthusiasm for the brand’s style.
• Give associates specific, actionable feedback to improve customer interactions and outcomes.
• Keep the team on track to meet goals and exceed customer expectations.
• Manage the selling floor and ensure the right team members are in the right places at the right times.
• Step in for another manager as needed.
• Plan and execute local events that connect with the community and generate additional traffic and sales.
• Act in a manner aligned with the company’s values.

Benefits

• Competitive base pay and bonus programs.
• Flexible days and hours.
• Merchandise discounts.
• 24/7 free confidential assistance with personal and work concerns.
• Personal and professional development.
• Volunteer program, disaster relief funds, and charitable matching donations.
• Medical, dental, vision, life, and pet insurance; legal plan; identity theft protection; and commuter benefit.
• Paid time off, holidays, parental leave, disability leave, and bereavement leave.
• 401(k) plan with company matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED