Zaxbys Assistant Manager

Zaxbys•Simpsonville, SC

10h

About The Position

The Assistant Manager is a non-exempt position reporting to the General Manager and owners. The role is responsible for ensuring the restaurant delivers positive guest experiences while maintaining operational standards. The Assistant Manager manages daily restaurant operations and ensures the team follows applicable processes, policies, and procedures. The position includes completing required management, operations, food safety, and other training; leading and developing team members; maintaining service, product quality, cleanliness, and safety standards; and supporting restaurant operations through scheduling, sales forecasting, inventory management, recordkeeping, and progressive discipline. The role also requires compliance with company guidelines and applicable laws, and timely escalation of human resources, risk management, guest, and team member concerns.

Requirements

Must be at least 18 years of age.
Must have a valid driver's license, vehicle insurance, and reliable transportation.
Must be available to work a minimum of 32 hours per week.
Must be able to work a flexible schedule, including days, nights, weekends, and holidays.
Must possess leadership qualities and organizational skills.
Must be able to interact cooperatively with others.
Must be able to sit, stand, and walk continuously.
Must occasionally stoop, bend, crouch, or climb, including using ladders.
Must frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead.
Must use hands and wrists continuously for grasping and fine manipulation.
Must communicate proficiently through speech, reading, and writing.
Must maintain effective audio-visual discrimination and perception to observe and respond to the environment.
Must be able to work in hot and cold temperature variations and around food allergens.
Must operate and work safely with restaurant equipment, including knives, fryers, and potentially hazardous equipment.

Nice To Haves

Leadership experience is preferred.

Responsibilities

Complete the Assistant Manager Development Plan, Basic Operations Training, Food Safety Certification, Manager Certification, and any additional required training.
Enhance guest experiences by ensuring team members meet and exceed guest expectations.
Ensure team members receive proper training, ongoing coaching, and development.
Plan and delegate shift assignments, communicate expectations, and adjust assignments as needed.
Supervise, lead, and coach team members to perform effectively and work toward quarterly goals.
Ensure service, product quality, and cleanliness standards are consistently upheld.
Communicate performance concerns to the General Manager.
Assist with performance reviews and mentor and develop team members.
Build positive culture and healthy team morale through recognition and leading by example.
Handle and report guest and team member complaints, concerns, and injuries in a timely, friendly, and respectful manner.
Ensure processes, policies, and procedures are followed in daily operations.
Maintain operational standards and comply with company guidelines, policies, procedures, and applicable federal, state, and local laws.
Use management tools and maintain neat, accurate, and current records.
Create effective work schedules in accordance with company standards and local laws.
Perform sales forecasting and inventory management.
Administer progressive discipline.
Maintain flexibility to perform duties beyond the parameters of the position description when needed.
Ensure the team works safely and follows safety guidelines and procedures.
Immediately report human resources and risk management concerns to the General Manager and owners, and escalate other concerns to a supervisor when appropriate.
Perform other duties necessary to ensure restaurant operations function properly.