Zaxbys Assistant Manager

Zaxbys•Spartanburg, SC

About The Position

The Assistant Manager is a non-exempt position that reports to the General Manager and owners. This role is responsible for ensuring the restaurant delivers positive guest experiences while maintaining operational standards. The Assistant Manager manages daily restaurant operations and ensures the team follows applicable processes, policies, and procedures. The role also requires completing specified training and certifications, leading and developing team members, maintaining compliance and accurate records, and helping ensure the restaurant operates safely and properly.

Requirements

Must be at least 18 years old.
Must have a valid driver's license, vehicle insurance, and reliable transportation.
Must be available to work a minimum of 32 hours per week.
Must be able to work a flexible schedule, including days, nights, weekends, and holidays.
Must possess leadership qualities and organizational skills and be able to interact cooperatively with others.
Must be able to sit, stand, and walk continuously; occasionally stoop, bend, crouch, or climb, including using ladders; and frequently lift, push, pull, and carry up to 50 pounds, including overhead lifting.
Must use hands and wrists continuously for grasping and fine manipulation.
Must communicate proficiently through speech, reading, and writing.
Must maintain effective audio-visual discrimination and perception to observe and respond to the environment.
Must be able to work in hot and cold temperature variations and around food allergens.
Must operate and work safely with restaurant equipment, including knives, fryers, and potentially hazardous equipment.

Nice To Haves

Leadership experience preferred.

Responsibilities

Complete the Assistant Manager Development Plan, Basic Operations Training, Food Safety Certification, Manager Certification, and any other required training.
Enhance guest experiences by ensuring team members meet and exceed guest expectations.
Ensure team members receive proper training, ongoing coaching, and development.
Plan and delegate shift assignments, communicate expectations, and adjust assignments as needed.
Supervise, lead, and coach team members to perform effectively and work toward quarterly goals.
Maintain service, product quality, and cleanliness standards.
Communicate performance concerns to the General Manager.
Assist with performance reviews and mentor and develop team members.
Promote positive culture and healthy team morale through recognition and leading by example.
Handle and report guest and team-member complaints, concerns, and injuries promptly and respectfully.
Ensure processes, policies, and procedures are followed in daily operations.
Maintain operational standards and compliance with Zaxbys Franchising LLC and ZaxBax guidelines, policies, and procedures, as well as federal, state, and local laws and guidelines.
Use management tools and maintain neat, accurate, and current records.
Create effective work schedules in accordance with company standards and local laws.
Forecast sales and manage inventory.
Administer progressive discipline.
Maintain flexibility to perform duties beyond the parameters of the position description when needed.
Ensure the team works safely and follows safety guidelines and procedures.
Immediately report human resources and risk-management concerns to the General Manager and owners, and escalate other concerns to a supervisor when appropriate.
Perform other duties necessary to ensure restaurant operations function properly.