Zaxbys Assistant Manager

Zaxbys•Piedmont, SC

12h

About The Position

The Assistant Manager is a non-exempt position reporting to the General Manager and owners. The role is responsible for ensuring the restaurant delivers great guest experiences while maintaining operational standards. The Assistant Manager manages daily restaurant operations and ensures the team follows processes, policies, and procedures.

Requirements

Must be at least 18 years of age.
Must have a valid driver's license, vehicle insurance, and reliable transportation.
Must be available to work a minimum of 32 hours per week.
Must be able to work a flexible schedule, including days, nights, weekends, and holidays.
Must possess leadership qualities, organizational skills, and the ability to interact cooperatively with others.
Must be able to sit, stand, and walk continuously.
Must occasionally stoop, bend, crouch, or climb, including using ladders.
Must frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead.
Must continuously use hands and wrists for grasping and fine manipulation.
Must communicate proficiently through speech, reading, and writing.
Must maintain effective audio-visual discrimination and perception to observe and respond to the environment.
Must be able to work in hot and cold temperature variations and with exposure to food allergens.
Must operate and work safely with restaurant equipment, including knives, fryers, and potentially hazardous equipment.
Reasonable accommodations that do not create an undue hardship on the company will be considered.

Nice To Haves

Leadership experience is preferred.

Responsibilities

Complete required training, including the Assistant Manager Development Plan, Basic Operations Training, Food Safety Certification, Manager Certification, and any additional required training.
Enhance guest experiences by ensuring team members satisfy and exceed guest expectations.
Ensure team members receive proper training, ongoing coaching, and development.
Plan and delegate shift assignments, communicate expectations, and adjust assignments as needed.
Supervise, lead, and coach team members to perform to their highest ability and work toward quarterly goals.
Ensure service, product quality, and cleanliness standards are consistently upheld.
Communicate performance concerns to the General Manager.
Assist with performance reviews and mentor and develop team members.
Create and maintain a positive culture and healthy team morale through recognition and leading by example.
Handle and report guest and team member complaints, concerns, and injuries promptly and respectfully.
Ensure daily operations follow processes, policies, and procedures.
Maintain operational standards and comply with company guidelines, policies, and procedures, as well as federal, state, and local laws and guidelines.
Use management tools and keep neat, accurate, and current records.
Create effective work schedules according to company standards and local laws.
Conduct sales forecasting and inventory management.
Administer progressive discipline.
Maintain flexibility to perform duties beyond the parameters of the position description when needed.
Ensure the team works safely and follows safety guidelines and procedures.
Immediately report human resources and risk management concerns to the General Manager and owners.
Escalate other concerns to a supervisor when appropriate.
Perform other duties necessary to ensure restaurant operations function properly.