Management - Assistant Manager

Romulus Restaurant Group•Enid, OK

About The Position

The Assistant Manager directs the operation of an assigned IHOP restaurant unit and assists the General Manager with overall direction, coordination, and evaluation of the unit. The role supports sales and profit goals, employee development, guest service, marketing and human resource objectives, regulatory compliance, and the maintenance of restaurant facilities and operations. The Assistant Manager directly supervises craft employees and helps recruit, train, retain, and manage staff.

Requirements

High school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak and read English and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of guests or restaurant employees.
Ability to perform arithmetic using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to instructions and solve problems involving several concrete variables in standardized situations.
A valid driver's license is necessary to drive a car on Company business.
Certification through assigned IHOP training courses.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Responsibilities

Assist in achieving budgeted sales and profits.
Develop and maintain professional working relationships with IHOP employees and guests.
Implement the Craft Training program for hourly restaurant employees to improve unit operations and the guest experience.
Assist with executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the assigned unit.
Comply with applicable federal, state, and local regulations.
Assist with recruitment, training, and retention of employees.
Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
Ensure equipment, building structure, and premises are in proper operational condition according to regulations and standard operating procedures.
Maintain safety and sanitation practices in accordance with applicable regulations and standard operating procedures.
Ensure security practices are followed.
Assist in completing required reports and paperwork.
Directly supervise craft employees and assist the General Manager with the unit's overall direction, coordination, and evaluation.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Keep the General Manager informed.
Perform other duties as assigned.