Management - Assistant Manager

Romulus Restaurant Group•Chicago, IL

About The Position

The Assistant Manager directs operations at an assigned IHOP restaurant unit and assists the General Manager with the unit’s overall direction, coordination, and evaluation. The role supports sales and profit goals, employee development, guest service, and the execution of financial, marketing, human resources, and operational plans in accordance with IHOP standard operating procedures and applicable regulations. The Assistant Manager directly supervises craft employees and keeps the General Manager informed.

Requirements

High school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak and read English and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of guests or restaurant employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to apply common-sense understanding to instructions and address problems involving several concrete variables in standardized situations.
Valid driver’s license is necessary to drive a car on Company business.
Certification through assigned IHOP training courses.

Responsibilities

Assist in achieving budgeted sales and profits.
Develop and maintain professional working relationships with IHOP employees and guests.
Implement the Craft Training program for hourly restaurant employees to improve operations and the guest experience.
Assist with executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the assigned unit.
Comply with applicable federal, state, and local regulations.
Assist with recruiting, training, and retaining employees.
Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
Ensure equipment, building structures, and premises are in proper operating condition.
Ensure safety and sanitation practices are maintained.
Ensure security practices are followed.
Assist in completing required reports and paperwork.
Directly supervise craft employees and assist the General Manager with the overall direction, coordination, and evaluation of the unit.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Keep the General Manager informed.
Perform other duties as assigned.