Management - Assistant Store Manager

Steins•Big Bend, WI

About The Position

The Assistant Store Manager supports execution of the store’s operational strategy to optimize performance, with a focus on revenue growth, profitability, presentation standards, customer experience, safety and security, and associate acquisition, retention, and performance. The role helps position the company as a premier garden and home center and works with the Store Manager to achieve financial and operational goals while upholding the company’s vision, mission, and values. The Assistant Store Manager helps develop an engaged workplace culture, maintains effective communication with associates, ensures compliance with regulatory obligations, and manages staffing, associate development, store processes, and company assets. The role may also support other store locations as needed, approximately 15% of the time.

Requirements

Bachelor’s degree or at least 2 years of related experience.
General knowledge of key retail metrics, consumer trends, and product trends.
Strong interpersonal and relationship-building skills to develop partnerships with store personnel, vendors, buyers, and corporate leadership.
Computer proficiency, including Microsoft Office, inventory software, and POS software.
Strong collaboration, motivation, and communication skills.
Ability to influence others using fact-based analytical skills and experience leading others to achieve results.
Demonstrated ability to lead and develop associates and provide coaching.
Ability to manage the entire property and multiple projects efficiently, with excellent organizational skills and a focus on delivering a superior customer experience.

Nice To Haves

Supervisory experience is preferred but not required.

Responsibilities

Help develop a culture that understands and demonstrates the organization’s vision, mission, and values.
Assist the Store Manager in attaining optimal financial performance and exceeding customer expectations while maintaining excellent store operations.
Understand and assist with daily execution of financial goals, budgets, company initiatives, programs, and policies.
Execute company merchandising and marketing plans, including timely setup, effective execution, and accurate feedback.
Monitor store performance and key performance indicators; communicate successes and opportunities and collaborate on resolutions with the Store Manager.
Ensure store processes, including inventory receiving, associate scheduling, customer service, and housekeeping, and lead process improvements.
Communicate and implement company initiatives, objectives, programs, and policies effectively and proactively.
Promote open two-way communication and positive morale, encourage associate ideas, and support effective conflict resolution.
Meet compliance and regulatory obligations, including those related to hiring, benefits, workers’ compensation, labor laws, local ordinances, reporting, and licensing.
Maintain a safe environment for customers and associates by leading safety and security teams and initiatives.
Report property, equipment, and fixture deficiencies to the Store Manager and help develop plans to maintain store conditions.
Manage staffing levels, associate development, knowledge retention, succession planning, and flexibility while upholding company values.
Protect and maintain company assets, including structures, vehicles, equipment, inventory, personnel, and financial assets.
Support other store locations as needed for company activities and business needs, approximately 15% of the time.