Manager, eCommerce Store Management

Warner Music Group•Los Angeles, CA

13d•$70,304 - $73,000•Onsite

About The Position

As the e-Commerce Store Manager, you will serve as the liaison between our internal operations team, record labels, and artist management, acting as the ultimate anchor for our artist merchandise and music retail footprint. In partner with the team, you will bridge the gap between an artist’s creative vision and flawless digital execution, managing the lifecycle of online storefronts for global brands. This role demands a highly organized, client-facing professional who thrives in a fast-paced environment where music, merchandise, and digital retail intersect. You will own the client relationship for e-commerce, guiding label leads and artist managers through master data requirements, international demand planning, Go-To-Market (GTM) deployments, and high-stakes approval loops.

Requirements

3-5+ years of experience managing digital storefronts (such as Shopify) specifically within the music industry, entertainment, or artist merchandise sectors.
Advanced proficiency with Airtable and master data management; a proven track record of maintaining clean, complex data sets.
Strong project management skills with a demonstrated ability to pivot quickly and hit hard deadlines aligned with fast-moving music release cycles.
Exceptional communication and stakeholder management skills, with the comfort and tact required to navigate approval loops involving managers, labels, and creative teams.

Responsibilities

Partner directly with Artist & Label Services to translate their GTM strategies into live, active digital retail experiences that are timed perfectly with music releases, tour announcements, and merchandise drops.
Manage client expectations and own the deployment pipeline to ensure all product launches and time-sensitive campaigns hit strict, unyielding dates.
Serve as a point of contact for labels regarding product metadata, pricing, and assets, ensuring their vision is accurately captured within one centralized Master Product Grid.
Consult with client teams on SKU configurations and submit all new storefront setup requests via Airtable to Operations, ensuring zero friction between the client's requests and our technical execution.
Collaborate proactively with the International teams on global stock volume needs for upcoming music and merchandise releases.
Provide data-driven insights to label partners, factoring cross-border demand and international market nuances directly into production planning to optimize global inventory and prevent stockouts.
Lead direct review sessions with Artist Managers and Label Leads, presenting dynamic thematic updates across digital storefronts to ensure visual merchandising perfectly aligns with the artist’s specific brand era and campaign aesthetics.
Shepherd storefront designs and product layouts through executive approval loops, actively managing feedback and securing explicit green lights from external stakeholders before pushing changes live.