Manager, eCommerce Store Management

Warner Music•Los Angeles, CA

12d•Onsite

About The Position

At Warner Music Group (WMG), we are a global collective of music makers, music lovers, tech innovators, inspired entrepreneurs, game-changing creatives, and passionate team members. We are guided by three core values: Curiosity, Collaboration, and Commitment. WMG is home to a wide range of artists, musicians, and songwriters, and we are committed to creating a work environment that actively values, appreciates, and respects everyone. WMX is Warner Music Group’s merchandise and e-commerce services division, focused on helping artists connect with fans through merchandise, physical music, touring, VIP ticketing, retail, licensing, and direct-to-consumer experiences. We work at the intersection of creativity and commerce, partnering with artists, managers, and label teams to build thoughtful, high-quality products and experiences that fans care about, and marketing them to drive revenue and add value to our clients' businesses. WMX combines the global scale of Warner Music Group with an entrepreneurial, hands-on approach. We value collaboration, ownership, and curiosity, and we’re building a forward-thinking team that’s excited to evolve how artists reach and engage their audiences.

Requirements

3-5+ years of experience managing digital storefronts (such as Shopify) specifically within the music industry, entertainment, or artist merchandise sectors.
Advanced proficiency with Airtable and master data management; a proven track record of maintaining clean, complex data sets.
Strong project management skills with a demonstrated ability to pivot quickly and hit hard deadlines aligned with fast-moving music release cycles.
Exceptional communication and stakeholder management skills, with the comfort and tact required to navigate approval loops involving managers, labels, and creative teams.

Responsibilities

Serve as the liaison between internal operations, record labels, and artist management, acting as the ultimate anchor for artist merchandise and music retail footprint.
Bridge the gap between an artist’s creative vision and flawless digital execution, managing the lifecycle of online storefronts for global brands.
Own the client relationship for e-commerce, guiding label leads and artist managers through master data requirements, international demand planning, Go-To-Market (GTM) deployments, and high-stakes approval loops.
Partner directly with Artist & Label Services to translate their GTM strategies into live, active digital retail experiences timed perfectly with music releases, tour announcements, and merchandise drops.
Manage client expectations and own the deployment pipeline to ensure all product launches and time-sensitive campaigns hit strict, unyielding dates.
Serve as a point of contact for labels regarding product metadata, pricing, and assets, ensuring their vision is accurately captured within one centralized Master Product Grid.
Consult with client teams on SKU configurations and submit all new storefront setup requests via Airtable to Operations, ensuring zero friction between the client's requests and our technical execution.
Collaborate proactively with the International teams on global stock volume needs for upcoming music and merchandise releases.
Provide data-driven insights to label partners, factoring cross-border demand and international market nuances directly into production planning to optimize global inventory and prevent stockouts.
Lead direct review sessions with Artist Managers and Label Leads, presenting dynamic thematic updates across digital storefronts to ensure visual merchandising perfectly aligns with the artist’s specific brand era and campaign aesthetics.
Shepherd storefront designs and product layouts through executive approval loops, actively managing feedback and securing explicit green lights from external stakeholders before pushing changes live.