Management - Assistant Manager

Romulus Restaurant Group•Brownsburg, IN

5d•Onsite

About The Position

The Assistant Manager directs the operation of an assigned IHOP restaurant unit and assists the General Manager with the overall direction, coordination, and evaluation of the unit. The role supervises craft employees, helps achieve budgeted sales and profits, and supports restaurant financial, marketing, guest service, and human resource objectives. The Assistant Manager is expected to follow IHOP Standard Operating Procedures and applicable regulations, maintain operational readiness and safety, and keep the General Manager informed. The position also requires completing assigned IHOP training courses and may involve driving on Company business with a valid driver’s license.

Requirements

High school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak and read English and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of guests or restaurant employees.
Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to carry out written, oral, or diagram instructions and solve problems involving several concrete variables in standardized situations.
Valid driver’s license is necessary to drive a car on Company business.
Certification through assigned IHOP training courses.
Ability to meet the physical demands of the role, including standing, walking, sitting, handling objects or controls, reaching, stooping, kneeling, crouching, crawling, talking, hearing, tasting, smelling, and lifting or moving up to 100 pounds occasionally.
Ability to work in an environment that may involve fumes or airborne particles, moving mechanical parts, caustic chemicals, wet or humid conditions, extreme temperatures, electrical shock risk, and radiation risk.

Responsibilities

Assist in achieving budgeted sales and profits.
Develop and maintain professional working relationships with IHOP employees and guests.
Implement the Craft Training program for hourly restaurant employees to improve operations and the guest experience.
Assist with execution of financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the assigned unit.
Comply with federal, state, and local regulations applicable to the assigned unit.
Assist with recruitment, training, and retention of employees.
Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
Ensure equipment, building structure, and premises are in proper operating condition according to federal regulations and the SOP.
Ensure safety and sanitation practices are maintained according to applicable regulations and the SOP.
Ensure security practices are followed as defined by the SOP.
Assist in completing required reports and paperwork.
Supervise craft employees at the assigned unit and assist the General Manager with the unit’s direction, coordination, and evaluation.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Keep the General Manager informed.
Perform other duties as assigned.