Assistant Manager, Demand Management

Samsung•Plano, TX

22h

About The Position

Samsung Electronics America, Inc. (SEA), headquartered in Plano, Texas, is the U.S. Sales and Marketing subsidiary of Samsung Electronics Co., Ltd. The Supply Chain Specialist supports order fulfillment, inventory allocation, and supply chain operations within the TV organization, connecting Samsung Headquarters, factory operations, planning teams, logistics, and major retail customers. The role manages customer orders and inventory across Best Buy, Sam’s Club, Walmart, and PC Richard & Son, while monitoring factory inventory, production schedules, demand, purchase orders, transfer orders, and shipment status to support efficient allocation and delivery. The position also addresses supply chain exceptions and supports inventory optimization, reduction of cross-shipping, aging inventory management, and customer fulfillment. It requires coordination with factory and Headquarters teams and the ability to manage multiple customers, orders, and time-sensitive operational issues. Samsung describes its broader mission as integrating products, services, and AI technology to create smarter, sustainable, and more connected experiences. The company states its commitment to an inclusive culture, diversity, and equal employment opportunity, and provides reasonable accommodations for qualified individuals with disabilities during the application process.

Requirements

Bachelor’s degree in a related field.
At least 5 years of experience in supply chain, order management, inventory management, logistics, or a related field.
Experience managing customer orders and inventory in a complex supply chain environment.
Experience working with ERP systems and supply chain management tools.
Strong proficiency in Microsoft Excel and data analysis.
Strong understanding of inventory management, order fulfillment, allocation, logistics, supply chain planning, fulfillment, and distribution processes.
Ability to manage multiple priorities and time-sensitive operational requirements.
Strong communication and collaboration skills across Factory, Headquarters, Planning, Sales, and Logistics organizations.
Ability to identify supply chain issues, analyze information, and coordinate corrective actions.
Comfort working in a fast-paced, multifunctional, and multicultural business environment.
Strong analytical and problem-solving abilities, attention to detail, and system accuracy.
Ability to analyze inventory, production, customer demand, and shipment data to support allocation decisions.
Ability to identify inefficiencies and develop practical solutions to improve inventory flow.
Ability to communicate effectively between Factory and Headquarters teams and work independently while coordinating with multiple stakeholders.

Responsibilities

Manage weekly order tracking and fulfillment activities for major TV retail customers, including Best Buy, Sam’s Club, Walmart, and PC Richard & Son.
Monitor and manage customer purchase orders, order changes, delivery adjustments, corrections, and system discrepancies.
Manage weekly SAMEX factory inventory by reviewing available inventory, production schedules, prior-week orders, quality-controlled inventory, and other supply changes.
Partner with the Planning team to provide accurate factory inventory visibility and support customer allocation and commitment decisions.
Consolidate inventory, production, and customer order data into weekly tracking files to determine efficient allocation and fulfillment strategies.
Manage aging SAMEX inventory and identify opportunities to improve inventory utilization and reduce aging exposure.
Create manual Purchase Orders to facilitate inventory movement from factory locations to hubs for allocation purposes.
Create and manage standard Transfer Orders between hub locations to optimize inventory positioning and customer fulfillment.
Coordinate responses to supply chain exceptions, including unshipped or uncommitted orders, production and inbound delays, customer cancellations, quality-control issues, trailer diversions, and inventory redirection.
Coordinate with factory and Headquarters teams to support inventory optimization, reduction of cross-shipping, and overall customer fulfillment.