Assistant Manager (Retail/Storage) - SC18
About The Position
Prime Storage Group is hiring an Assistant Manager to support the operation of its self-storage facilities. The role combines customer-facing sales and service with account administration and routine property upkeep. The Assistant Manager rents storage units, parking spaces, and related products; responds to telephone and walk-in inquiries; sells moving products; and helps customers select appropriate unit sizes. The position also involves collecting and processing payments, making bank deposits, resolving customer issues, and contributing to positive customer reviews. The Assistant Manager helps maintain facility cleanliness, appearance, and security by inspecting the property, performing lock checks, and completing routine maintenance tasks. The role requires flexibility to travel and work at various locations, including 159 Dillon Road, Hilton Head Island, SC 29926. The posting lists an hourly pay range of $17.00 to $19.00.
Requirements
- 1–2 years of relevant work experience in a fast-paced, customer-facing environment.
- High school diploma or GED.
- Excellent interpersonal and communication skills, in person and over the phone.
- Ability to work effectively independently and as part of a team.
- Technical aptitude and ability to learn new applications and point-of-sale systems.
- Proficiency in Microsoft products such as Outlook.
- Physical ability to perform routine maintenance duties daily.
- Ability to lift 50 pounds.
- Valid driver's license, insurance, and reliable transportation.
- Availability for travel and flexibility to work at various locations.
Responsibilities
- Rent self-storage units, parking spaces, and related products.
- Convert telephone and walk-in inquiries into rentals.
- Maintain accounts receivable by pursuing collections, posting payments, and processing transactions.
- Deliver daily bank deposits accurately and on time.
- Upsell moving products and help customers determine unit sizes.
- Greet customers promptly, enthusiastically, and professionally.
- Explain and sell the features and benefits of the property.
- Resolve customer issues in a timely and effective manner.
- Deliver exceptional customer service and contribute to positive customer reviews and feedback in line with company standards and performance expectations.
- Maintain company standards for facility cleanliness and appearance.
- Inspect the property, including performing lock checks.
- Perform routine maintenance duties, such as assessing areas of need, cleaning bathrooms, the office, and hallways, weeding, operating power tools, and changing light bulbs.
- Perform other duties as assigned.
- Travel and work at various locations, including the specified Hilton Head Island location.
Benefits
- Healthy work/life balance; most facilities close by 6:00 p.m. and are closed on Sundays.
- Competitive pay and bonus opportunities.
- Health insurance.
- Dental insurance.
- Life insurance.
- Vision insurance.
- Short-term disability insurance.
- Long-term disability insurance.
- 401(k) program with company matching.
- Paid time off.
- Paid holidays.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
