Assistant Manager

Wingstop - Sizzling Platter•Wilmington, NC
•$15 - $17•Onsite

About The Position

The Assistant Manager supports the General Manager in overseeing daily restaurant operations, leading team members, and ensuring consistent execution of brand standards. This is a hands-on, hourly role that participates in front-of-house and back-of-house operations while providing leadership and direction to the team. The role is based in a restaurant environment with exposure to heat, noise, and kitchen equipment. Team members are expected to follow safety procedures and use appropriate protective equipment. The position requires standing and walking for extended periods; lifting and carrying up to 50 pounds; frequent bending, reaching, stooping, and kneeling; repetitive hand and wrist movements; and working in a fast-paced, high-temperature kitchen environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

  • Strong leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced, high-volume environment.
  • Strong organizational and time management skills.
  • Dependable, accountable, and team-oriented.
  • Flexible availability, including nights, weekends, and holidays.
  • Ability to stand and walk for extended periods; lift and carry up to 50 pounds; bend, reach, stoop, and kneel frequently; perform repetitive hand and wrist movements; and work in a fast-paced, high-temperature kitchen environment.

Nice To Haves

  • Previous restaurant leadership experience.

Responsibilities

  • Support the General Manager in day-to-day restaurant operations.
  • Lead shifts by directing team members and ensuring efficient workflow.
  • Coach, provide feedback to, and support Crew Members and Shift Leads.
  • Deliver and model exceptional guest service, and resolve guest concerns promptly and professionally.
  • Assist with hiring, training, and onboarding new team members.
  • Ensure food quality, safety, and cleanliness standards are consistently met.
  • Perform opening and closing procedures, including cash handling, deposits, and reporting.
  • Monitor inventory levels and assist with ordering, receiving, and stock management.
  • Maintain compliance with company policies, procedures, and applicable laws.
  • Work in front-of-house and back-of-house operational roles as needed to support the team.
  • Help drive team performance, accountability, and a positive workplace culture.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan
  • Paid time off, where applicable under state or local law
  • Professional Development Program
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