Assistant Manager

World Market•Evanston, IL

About The Position

The Assistant Manager plays a key leadership role in driving sales and profitability, fostering a customer-first selling culture, and executing daily business priorities. In partnership with the Store Manager, this role leads and develops a high-performance team while maintaining World Market’s values, brand, policies, and operational standards. Responsibilities may focus on one or more areas, including Customer Experience, Freight Flow, Operations, and Merchandising, with the assignment determined by business needs and the associate’s experience, skills, and career goals.

Requirements

Proven leadership experience delivering results, customer experience, and operational results in a fast-paced environment.
Effective communication skills, openness to feedback, and ability to adapt quickly.
Ability to provide in-the-moment coaching to associates.
Ability to de-escalate store and customer situations effectively.
Ability to plan and prioritize according to business needs.
Strong sense of urgency.
Attention to detail.
Creative problem-solving skills.
Sound decision-making skills.
Effective delegation skills.
Ability to execute daily priorities efficiently.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed.
Minimum age of 21 years.

Nice To Haves

At least 2 years of leadership experience in a fast-paced specialty retail environment is preferred.

Responsibilities

Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values.
Analyze business trends using available reporting, identify opportunities, and take appropriate action.
Exemplify, maintain, and foster World Market’s culture and values.
Plan and execute daily business tasks and duties assigned by the Store Manager, including in the Store Manager’s absence.
Recruit, develop, and retain a high-performance, customer-focused team through training, recognition, and performance management.
Use company tools and training resources to educate associates and validate execution of key business functions.
Validate and maintain Loss Prevention policies and procedures and inventory management initiatives.
Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.

Benefits

Flexible scheduling.
Up to 30% shopping discount for the associate and a designated shopper.
Wellness resources.
Anniversary and recognition programs.
Hands-on training for career growth.
Medical, dental, and vision insurance, subject to eligibility.
401(k) retirement savings plan after three months of service for full-time and part-time associates.
Paid leave for all associates.
Vacation and paid holidays for full-time associates.
Prescription drug insurance, life insurance, flexible spending, commuter benefits, and Employee Assistance Program for eligible full-time associates.