Assistant Manager - Food Services

The CALDWELL ZOO•Tyler, TX

10d•$0 - $19•Onsite

About The Position

The Assistant Manager is responsible, under the oversight of the Food Service and Retail Sales Manager, for planning and executing Food Services business operations. The role covers safety, training, staffing and scheduling, personnel management, regulatory compliance, purchasing, inventory, menu planning and costing, portion and waste control, cleanliness, and customer experience. The Assistant Manager directly supervises core and seasonal Food Service Department staff and performs supervisory duties in accordance with organizational policies and applicable laws. Duties include interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems as directed or delegated by the manager. The work schedule coincides with zoo attendance patterns, and the Assistant Manager personally tends concession stands as needed. The role also involves venue opening and closing, facility and equipment inspections, maintaining health and safety standards, cash reconciliation and reporting, employee training, customer assistance, inventory management, monitoring labor and food costs, maintaining internal controls and PCI compliance, ordering supplies, and assisting with promotions and zoo events. The position is based at Caldwell Zoo in Tyler, Texas.

Requirements

High school diploma or GED.
At least two years of experience in a supervisory position.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and communicate effectively with customers, clients, and employees, including one-on-one and small-group situations.
Ability to perform basic arithmetic and calculate discounts, proportions, percentages, area, circumference, and volume.
Excellent manual and automated cash-handling skills.
Strong computer skills, including working knowledge of Microsoft Word, Excel, Publisher, and Outlook Express.
Must be capable of becoming certified in CPR.
Valid Texas driver license and a driving record that meets the criteria for insurability under The Caldwell Foundation’s fleet liability insurance policy.
State Health Certificate required.
County Certified Food Handler required.
Ability to meet the physical demands of the position, including frequently lifting or moving up to 50 pounds and performing duties involving sitting, standing, walking, stooping, kneeling, crouching, climbing ladders, crawling, and reaching.

Nice To Haves

Ability to speak Spanish.
Knowledge of PowerPoint.
Merchandising ability and creativity.
Food Services/Hotel Management degree or certificate desired.

Responsibilities

Communicate proactively and clearly with staff about organizational updates, directives, and requests from leaders.
Open and close food service venues as required, ensuring customer readiness and following safety and security procedures.
Inspect food service facilities and equipment for compliance with state and local health laws and internal specifications, and promptly address deficiencies.
Ensure health and safety standards are followed and promptly report gaps to the Food Service and Retail Sales Manager with a plan and time targets for correction.
Reconcile cash, prepare deposits and daily reports, and maintain cash controls and PCI compliance.
Train and supervise concession employees in theft prevention, customer service, food quality and production, merchandising and displays, receiving, pricing, and stocking.
Provide customer service and visitor assistance, including avoiding, de-escalating, or resolving problem situations.
Maintain sales history and inventories, and plan, prepare, and conduct physical inventories.
Monitor labor and food costs and make adjustments to meet goals and objectives.
Report variances to the Food Service and Retail Sales Manager daily.
Order merchandise and supplies according to supplier delivery schedules and business needs.
Assist in planning special sales promotions and zoo events.
Personally tend concession stands as needed.
Perform other duties as requested.