Food Services Assistant

Advocate Health and Hospitals Corporation•Wake Forest, NC

About The Position

The Food Services Assistant works in Food and Nutrition Services, including kitchen and retail areas. The role monitors food quality and recipe compliance, supports scheduled productivity and service-line operations, controls waste and costs, and handles food, supplies, equipment, utility, and dish room tasks. The assistant contributes to patient and customer satisfaction by delivering and serving food safely and courteously, maintaining sanitation and safety standards, and interacting appropriately with patients, visitors, and staff. The position requires completing assigned training and supporting department performance-improvement efforts and other Food and Nutrition Services departments as requested by management.

Requirements

High school enrollment, diploma, or GED equivalent.
Be literate in English and able to follow instructions.
Ability to adjust to departmental needs.
Desire to achieve high customer-service standards.
Comfort entering patient rooms and interacting with patients.
Ability to work weekends and holidays.
Ability to communicate with patients, visitors, employees, nursing staff, managers, and hospital staff.

Nice To Haves

Food service or customer service experience preferred.

Responsibilities

Monitor product quality at stations, ensure recipe compliance, and follow departmental guidelines.
Meet productivity, delivery, and serving-line start-time schedules.
Minimize product waste and control costs by following portion-control guidelines and managing food and supplies.
Use, maintain, and handle equipment and supplies properly to avoid breakage; perform utility and dish room functions efficiently and clean items for departmental use.
Support positive patient and customer satisfaction and meet service and quality standards.
Maintain the stated Health Department sanitation rating by following sanitation policies and completing daily and weekly cleaning assignments; maintain the stated NSF rating and follow Sodexo standards.
Follow workplace safety and sanitation rules and regulations.
Complete required in-service, job-specific, annual Compliance and HIPAA, and annual TJC/OSHA training.
Participate in department performance-improvement initiatives, work as a team player, perform duties accurately and efficiently, and support other Food and Nutrition Services departments as requested by management.
Deliver, serve, and retrieve food trays safely, efficiently, sanitarily, and courteously while following protocol, fire code, and regulatory standards.
Interact appropriately with patients, visitors, and staff; resolve concerns and provide assistance as needed.
Follow hospital and departmental policies and procedures, promote a cooperative work environment, and use communication skills to support customer satisfaction, interpersonal relationships, and team building.