Food Services Assistant

Advocate Health and Hospitals Corporation•Wake Forest, NC

10d

About The Position

The Food Services Assistant supports Food and Nutrition Services by monitoring food quality, following recipes and departmental guidelines, meeting productivity and service schedules, controlling portions and waste, and properly managing food, supplies, equipment, and cleaning tasks. The role contributes to patient and customer satisfaction by delivering, serving, and retrieving food trays safely, efficiently, and courteously, and by responding appropriately to patients, visitors, and staff. The position follows sanitation, safety, fire-code, regulatory, hospital, and departmental requirements. It includes completing required training, participating in performance-improvement initiatives, working cooperatively with the team, and providing support to other Food and Nutrition Services departments as requested by management. The assistant may work in any area of the department, including kitchen and retail areas. The primary schedule is 8:00 a.m. to 4:30 p.m., including every other weekend and rotating holidays. The position is full-time, 40 hours per week, and benefits-eligible. The listed pay range is $18.85–$28.30.

Requirements

High school enrollment, a high school diploma, or GED equivalent.
Literacy in English and ability to follow instructions.
Ability to adjust to departmental needs.
Desire to achieve high customer-service standards.
Comfort entering patient rooms and interacting with patients.
Ability to work weekends and holidays.
Ability to communicate with patients, visitors, employees, nursing staff, managers, and hospital staff.

Nice To Haves

Food-service or customer-service experience.

Responsibilities

Monitor product quality at stations, ensure recipe compliance, and follow departmental guidelines.
Meet productivity, delivery, and serving-line start-time schedules.
Minimize product waste and control costs by following portion-control guidelines and managing food and supplies.
Use, maintain, and handle equipment and supplies properly to avoid breakage; perform utility and dish-room functions and clean items for departmental use.
Contribute to patient and customer satisfaction by meeting service and quality standards.
Follow sanitation policies and complete daily and weekly cleaning assignments to maintain required sanitation ratings and standards.
Follow workplace safety and sanitation rules and regulations.
Complete required in-service, job-specific, annual Compliance and HIPAA, and annual TJC/OSHA training.
Participate in departmental performance-improvement initiatives; work as a team player and perform duties accurately and efficiently.
Provide support to other Food and Nutrition Services departments as requested by management.
Deliver, serve, and retrieve food trays safely, efficiently, sanitarily, and courteously, following proper protocol, fire code, and regulatory standards.
Interact appropriately with patients, visitors, and staff; resolve concerns and provide assistance as needed.
Follow hospital and departmental policies and procedures and use communication skills to support customer satisfaction, interpersonal relationships, and teamwork.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health-care and dependent-care expenses.
Adoption assistance and paid parental leave.
Defined-contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Potential premium pay, including shift and on-call pay, based on the teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career-development programs.