Food Services Assistant

Advocate Health • Winston-Salem, NC

10d • $19 - $28

About The Position

The Food Services Assistant works in the Food and Nutrition Services department, supporting cafeteria, kitchen, and retail operations. The role monitors food quality and recipe compliance, meets productivity and service schedules, controls waste and costs, and properly handles food, supplies, and equipment. It also supports sanitation, safety, tray delivery and retrieval, and positive service experiences for patients, visitors, and staff. The position may require work in all areas of Food and Nutrition Services, including kitchen and retail areas, and requires weekend and holiday availability.

Requirements

• High school enrollment, a high school diploma, or GED equivalent.
• English literacy and ability to follow instructions.
• Ability to adjust to departmental needs.
• Desire to achieve high customer-service standards.
• Comfort entering patient rooms and interacting with patients.
• Ability to work weekends and holidays.
• Ability to communicate with patients, visitors, employees, nursing staff, managers, and other hospital staff.

Nice To Haves

• Food service or customer service experience preferred.

Responsibilities

• Monitor product quality at stations, ensure recipes are followed, and adhere to departmental guidelines.
• Meet productivity, delivery, and serving-line start-time schedules.
• Minimize product waste and control costs by following portion-control guidelines and managing food and supplies.
• Properly utilize, maintain, and handle equipment and supplies; perform utility and dish-room functions and clean items for departmental use.
• Support positive patient and customer satisfaction and high service and quality standards.
• Follow sanitation policies and complete daily and weekly cleaning assignments to maintain required sanitation and Sodexo standards.
• Follow workplace safety and sanitation rules and regulations.
• Complete required in-service, job-specific, annual Compliance and HIPAA, and annual TJC/OSHA training.
• Participate in performance-improvement initiatives, work as a team player, perform duties accurately and efficiently, and support other Food and Nutrition Services departments as requested by management.
• Deliver, serve, and retrieve food trays safely, efficiently, sanitarily, and courteously, following proper protocols, fire code, and regulatory standards.
• Interact appropriately with patients, visitors, and staff; address concerns and provide assistance as needed.
• Follow hospital and departmental policies and procedures, foster a cooperative work environment, and use communication skills to support customer satisfaction, interpersonal relationships, and team building.

Benefits

• Paid Time Off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Competitive compensation, premium pay for select circumstances, incentive pay for select positions, and opportunity for annual performance-based increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED