Food Services Assistant
About The Position
The Food Services Assistant supports Food and Nutrition Services by monitoring food quality and recipe compliance, meeting productivity and serving schedules, controlling costs and minimizing waste, and properly handling food, equipment, and supplies. The role contributes to patient and customer satisfaction by delivering, serving, and retrieving food trays safely, efficiently, sanitarily, and courteously, and by assisting patients, visitors, and staff as appropriate. The position follows sanitation, workplace safety, fire code, regulatory, hospital, and departmental standards. It includes routine cleaning and dish-room work, required training, participation in performance improvement initiatives, and teamwork with other Food and Nutrition Services departments. Work may take place in kitchen and retail areas, with exposure to wet tile floors and sharp equipment.
Requirements
- High school enrollment, a high school diploma, or GED equivalent.
- English literacy and ability to follow instructions.
- Ability to adjust to department needs.
- Desire to achieve high customer service standards.
- Comfort entering patient rooms and interacting with patients.
- Ability to work weekends and holidays.
- Ability to communicate with patients, visitors, employees, nursing staff, managers, and hospital staff.
Nice To Haves
- Food service or customer service experience preferred.
Responsibilities
- Monitor product quality at stations, ensure recipe compliance, and follow departmental guidelines.
- Meet productivity, delivery, and serving-line start-time schedules.
- Minimize product waste, control costs, follow portion-control guidelines, and manage food and supplies.
- Use, maintain, and handle equipment and supplies properly to avoid breakage; perform utility and dish-room functions and clean items for departmental use.
- Support patient and customer satisfaction by meeting service and quality standards.
- Follow sanitation policies and complete daily and weekly cleaning assignments to maintain the stated sanitation and quality ratings.
- Follow workplace safety and sanitation rules and regulations.
- Complete required in-service, job-specific, annual Compliance and HIPAA, and annual TJC/OSHA training.
- Participate in performance improvement initiatives and work as a team player; provide support to other Food and Nutrition Services departments as requested by management.
- Deliver, serve, and retrieve food trays safely, efficiently, sanitarily, and courteously while following protocol, fire code, and regulatory standards.
- Interact appropriately with patients, visitors, and staff; address issues or concerns and provide assistance as needed.
- Follow hospital and departmental policies and procedures, and communicate with patients, customers, and staff to support customer service, interpersonal relationships, and team building.
Benefits
- Paid Time Off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
- Premium pay such as shift and on-call pay, based on teammate role
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
