Assistant Manager

Dunkin (Quality Brand Group)•Mesa, AZ

5d•$18 - $21

About The Position

The Assistant Manager role is a development pathway toward restaurant management. The Assistant Manager supports the Restaurant Manager in planning, directing, and controlling store operations, and supervises employees in inventory merchandising, losses, and work hours. When directed, the Assistant Manager assists with product ordering, supports sales plans, and learns the basics of P&L management. The role may include attending Restaurant Manager meetings and developing recruiting, hiring, and performance-management skills, as well as learning to ensure the store complies with state and federal laws and regulations. During assigned shifts, the Assistant Manager manages the processes and people needed to deliver a friendly guest experience, oversee product preparation to operational and quality standards, and lead the store team’s service. They provide leadership, direction, and coaching to Crew Members, assign positions, set expectations, motivate team members, and give timely feedback.

Requirements

Fluent English speaking and reading ability.
Math and writing skills.
Guest focus: anticipate and understand guests’ needs and exceed their expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem-solving and decision-making skills, using analysis, experience, and judgment.
Ability to build effective teams and enable team members to make decisions and celebrate success.
Physical and mental ability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience.

Responsibilities

Prepare for scheduled shifts by arriving on time.
Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
Communicate shift responsibilities, provide feedback, and recognize achievements respectfully.
Deploy team members to meet guest needs and service standards.
Support Crew Member training as directed by the Restaurant Manager.
Communicate goals and hold team members accountable for shift performance.
Maintain a sense of urgency in addressing guest needs and resolving problems; reinforce systems, tools, and procedures and correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met.
Ensure restaurant standards and marketing initiatives are properly executed during the shift.
Follow systems and processes to control labor costs, food costs, and cash.
Ensure Crew Members comply with cleanliness, food safety, restaurant safety, and security policies and procedures.
Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
Comply with restaurant, Brand, and franchisee policies; respond positively to coaching and feedback; and continue learning and taking accountability for assigned responsibilities.
Prioritize guest satisfaction, respond to guest needs, and resolve problems promptly.
Follow Brand and Quality Brand Group LLC standards and systems to deliver quality food and beverages.
Follow safety, food safety, sanitation, and applicable legal requirements.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.