ASSISTANT MANAGER

Bandana's BBQ•Collinsville, IL

4d•$50,000 - $60,000•Onsite

About The Position

The Assistant Manager supports Bandana’s Bar-B-Q unit operations and helps create guest loyalty by delivering high-quality food and service in a clean, friendly environment. The role contributes to team development, consistent execution of company standards, and an outstanding guest experience. The Assistant Manager may run a shift when the General Manager, Associate General Manager, or Kitchen Manager is absent. Responsibilities span food production, guest satisfaction, sanitation and safety, administration, human resources, training, and personal development. The role ensures food is prepared to recipe and presented attractively; supports dining, carry-out, and catering operations; handles guest concerns; maintains sanitation and safety standards; completes shift paperwork and supports cash control, inventory, forecasting, and cost awareness; and assists with recruiting, employee records, staff development, and training. The company provides a four-week training program conducted in St. Louis. The position is based at the Collinsville, Illinois location.

Requirements

Two years of experience as a Restaurant Manager, with experience in all areas of restaurant operations, management, and administration.
Knowledge of guest service, food handling and sanitation, and the restaurant industry in general.
ServSafe certification.
Valid driver’s license.
Basic computer skills.
Motivational, listening, coaching, leadership, and communication skills.
Results orientation and financial understanding of restaurant operations.
Ability to read, write, and perform mathematical calculations, typically obtained through completion of high school.

Responsibilities

Ensure menu items are prepared according to recipes and presented attractively, using proper serving guidelines and carryover procedures.
Understand recipes, products, production procedures, and timing; forecast food production and implement the Food Production system.
Follow opening and closing procedures, strip coolers, and correctly receive and store products to maintain quality and freshness.
Support guest satisfaction and sales by helping provide convenient dining and carry-out experiences and ensuring catering and take-out guidelines are followed.
Run a shift in the absence of the General Manager, Associate General Manager, or Kitchen Manager.
Keep employees focused on the guest experience, engage with guests about their dining experience, and make decisions based on guest needs.
Lead by example in greeting guests and ensure staff acknowledge guests when they enter and leave.
Handle guest complaints in a way that satisfies guests and remain visible to guests during meal periods.
Maintain Health Department and company sanitation policies and procedures, communicate standards to employees, and maintain cleanliness inside and outside the restaurant.
Maintain equipment in proper operating condition, follow the Company Safety Program and OSHA standards, and assist guests and employees during emergencies.
Complete daily shift paperwork, ensure company cash-control guidelines are followed, and help improve operations based on Shopper's Report scores.
Participate in accurate physical inventory of food and non-food items and comply with corporate, government, and insurance reporting procedures.
Forecast sales and communicate forecasts to relevant levels; remain aware of food costs, labor costs, and operating expenses and company guidelines.
Assist with recruiting to meet staffing needs and comply with applicable employment laws and company regulations.
Ensure personnel information is reported to the corporate office in a timely manner and maintain orderly hourly employee records and files.
Monitor hourly employees’ days off and foster an attractive, caring work environment using motivational management techniques.
Work to improve employee attitudes and support a tenured staff with high morale.
Train catering staff, assist with training new hires, and use available training resources.
Participate in weekly management meetings, provide input on hourly employee performance reviews, and support company disciplinary procedures.
Complete termination reports promptly and maintain knowledge of exit interviews.
Conduct oneself in a way that earns respect, promotes Bandana’s Bar-B-Q when appropriate, acknowledges employee contributions, and acts in the Company’s best interests while complying with applicable laws and ethical standards.