Assistant Manager

Dunkin (Quality Brand Group)•Scottsdale, AZ

5d•$18 - $21

About The Position

The Assistant Manager role is a development pathway toward restaurant management for an individual already competent at running shifts. The Assistant Manager assists the Restaurant Manager with planning, directing, and controlling store operations, including supervising employees in inventory merchandising, losses, and work hours. When directed, the Assistant Manager helps with product ordering and sales plans, learns the basics of P&L management, and may attend Restaurant Manager meetings. The role also provides opportunities to develop recruiting, hiring, performance management, and knowledge of state and federal compliance requirements. During assigned shifts, the Assistant Manager oversees the people and processes needed to deliver a friendly guest experience, ensure products meet operational and quality standards, and manage service. They provide leadership, direction, and coaching to Crew Members, assign positions, set expectations, motivate the team, and give timely feedback. The position is with Quality Brand Group LLC, a multi-store Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas.

Requirements

Must be able to speak and read English fluently.
Math and writing skills.
Guest focus: anticipate and understand guest needs and exceed expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem-solving and decision-making skills, using analysis, experience, and judgment.
Ability to build effective teams and place people where they can contribute and make decisions.
Physical and mental ability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience.

Responsibilities

Prepare for scheduled shifts by arriving on time.
Treat team members and guests with respect and dignity and follow the store’s communication guidelines.
Communicate shift responsibilities, provide feedback, recognize achievements, and hold team members accountable.
Deploy Crew Members to meet guest needs and service standards; support their training as directed by the Restaurant Manager.
Motivate Crew Members, maintain a sense of urgency, and address guest needs and problems promptly.
Monitor team performance and ensure quality, service, cleanliness, and marketing standards are met during the shift.
Reinforce systems, tools, and procedures and take steps to correct deficiencies.
Follow processes to control labor costs, food costs, and cash.
Ensure compliance with cleanliness, food safety, restaurant safety, security, and other applicable policies and procedures.
Report equipment issues and provide Crew Member performance feedback and information about restaurant opportunities to the General Manager.
Follow restaurant, Brand, and franchisee policies; respond positively to coaching and remain accountable for shift responsibilities.
Learn and execute multiple tasks and restaurant operations.
Prioritize guest satisfaction, respond to guest needs, and resolve problems with urgency.
Prepare and serve quality food and beverages according to Brand and Quality Brand Group LLC standards and systems.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform requirements, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.
Assist the Restaurant Manager with store operations and, when directed, product ordering and sales plans.