Assistant Manager

Shell (Triumph Energy Corporation)•Hamilton Township, OH

About The Position

The Assistant Manager helps run store operations alongside the manager, including paperwork, stocking requirements, and employee management. The role is responsible for delivering fast, friendly, profitable customer service in a safe, clean site that consistently provides superior customer satisfaction and serves Triumph Energy’s long-term interests through established principles, proper procedures, and sound business judgment. The Assistant Manager is expected to demonstrate proficiency and consistency in customer responsiveness, technical skills, teamwork, and personal effectiveness. Progress is measured through regular performance appraisals, including shared objectives and other goals agreed upon with the supervisor.

Requirements

At least an eighth-grade education or equivalent retail experience.
Strong interpersonal skills.
Satisfactory achievement of company training requirements.
Ability to read and write English and communicate effectively with customers and coworkers.
Ability to work alone and summon personal assistance during medical emergencies.
No felony convictions.
Ability to meet the stated physical demands, including lifting and carrying merchandise weighing approximately 25 pounds, frequent bending, stooping and reaching, climbing a ladder or step, using arms above head or shoulder level, and standing for up to eight hours.

Responsibilities

Provide quick, courteous customer service with enthusiasm and energy; maintain a neat appearance and uniform, handle stress during peak periods, adapt behavior as needed, and practice the “GUEST” approach.
Operate the register and other point-of-sale equipment, including lottery and credit card systems.
Count money and credit tickets when needed; accurately account for site funds by completing weekly armored car removals, maintain proper store bank change levels, and balance the bank daily.
Collect data; stock and clean merchandise; build displays; suggestively sell; order and check merchandise; and use a computer for basic tasks.
Change fuel prices in a timely manner and invoice cash and charge purchases in the convenience store and Scan Group.
Work positively and dependably with peers and management, accept responsibility, and follow through on commitments.
Recruit employees, serve as a role model for new employees, and assist with training.
Prioritize duties according to business needs and communicate effectively in writing and verbally.
Lift and carry merchandise weighing approximately 25 pounds or less; frequently bend, stoop, reach, and use arms above head or shoulder level; climb a ladder or step to reach overhead supplies; and stand for periods of up to eight hours.
Perform maintenance and cleaning as necessary, including cleaning windows, mopping floors, painting, cleaning the lot, and cleaning restroom facilities.
Assist customers at the fuel island, including providing full-service duties for customers with disabilities.
Operate safety equipment, including emergency cutoff switches and fire extinguishers, and store equipment such as cash registers, adding machines, telephones, coffee dispensers, and fountain machines.
Work alone when required and be capable of summoning personal assistance during medical emergencies.