Assistant Manager

GCI Residential • Concord, NC

3d • Onsite

About The Position

The Assistant Manager at GCI Residential’s Legacy Concord residential apartment community in Concord, North Carolina, helps protect, maintain, and enhance the value of the community while supporting strong financial performance and a positive experience for residents, prospects, and visitors. The role assists the Property Manager with the operational and financial aspects of the property and supports the effective performance of the community.

The Assistant Manager provides resident service, supports leasing and maintenance staff, and may manage those staff members when the Property Manager is absent. The position also assists with delinquent account collection, eviction processes, resident retention, staff meetings and training, office supplies, routine purchasing, and invoice processing. A professional and courteous manner is expected when interacting with residents, coworkers, and the public.

Requirements

• Three to five years of experience as a site manager, leasing manager, or in related management; industry experience is strongly preferred.
• An associate or bachelor’s degree in Business, Education, or Liberal Arts, or equivalent related work experience in real estate or sales management, training, or marketing.
• Proven track record of meeting and exceeding goals.
• Excellent verbal and written communication skills.
• Strong organizational, time-management, and interpersonal skills.
• Proven computer skills, including MS Office and internet use.
• Demonstrated problem-solving skills.
• Strong work ethic and a “whatever it takes” attitude.
• Ability to motivate others; self-motivation and ability to motivate others.
• Understanding of Landlord/Tenant and Fair Housing Laws, and ability to grasp all facets of real estate management.
• Valid driver’s license, clean driving record, and insurance.
• Minimum of forty hours required; regular attendance is mandatory.

Nice To Haves

• MRI skills are a strong plus.
• Industry experience is strongly preferred.

Responsibilities

• Handle resident requests for maintenance service and resolve issues relating to rent collection, renewals, move-ins and move-outs, and complaints about residents, staff, or company policy.
• Act as a liaison between the Property Manager and staff; manage leasing and maintenance staff in the Property Manager’s absence.
• Assist with collecting delinquent accounts and manage the eviction process with Property Manager approval and help from resident services and leasing staff.
• Develop resident correspondence and assist with resident retention activities.
• Assist in preparing for and attend or participate in staff meetings and training.
• Manage office supplies and coordinate purchases within company guidelines and budget.
• Approve routine purchasing and process invoices, subject to review by the Property Manager.
• Represent GCI professionally and maintain a courteous attitude with residents, coworkers, and the general public.
• Maintain regular attendance and work a minimum of forty hours.

Benefits

• Paid vacation and holidays.
• Optional health and dental benefits.
• 401(k) plan.
• Life insurance.
• Opportunities, training, and tools to support career growth and advancement.
• Participation in GCI Connects, which teams up with local and national charities and takes part in events throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree