Assistant Manager

Hibbett•Mount Vernon, IL

4d•Onsite

About The Position

The Assistant Manager supports and consults with the Store Manager on store operations and administrative duties, helping determine approaches to meet store goals. The role requires knowledge of each product area, adherence to company policies and visual standards, and a focus on excellent customer service and merchandise sales. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and performs Store Manager responsibilities for which they have been trained. The Assistant Manager helps oversee store assets, staffing, inventory, sales, expenses, merchandising, ordering, scheduling, and customer service. They guide employees and customers across departments, keep the Store Manager informed about inventory movement and customer trends, and help ensure departmental standards and profitability. The role also includes recruiting, training, evaluating, directing, and supporting employees, along with general administrative duties and safeguarding company assets and financial information.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks accurately.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards, including those in operations, personnel, visual, and customer service manuals and company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties and carry out Store Manager responsibilities when needed.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.