Assistant Manager

JCrew • Natick, MA

5d

About The Position

As an Assistant Manager at J.Crew, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, collaborate with the leadership team to adapt strategies for business success, and ensure smooth operational support as needed. You support the Store Director and Associate Store Manager in impacting business results across the brand, and own a designated area of responsibility such as Visual Merchandising, Operations, HR, or Service & Selling. The position requires flexibility to support sales-floor roles and scheduling needs, including nights, weekends, and holidays. The posting describes both part-time and full-time perk packages; it does not specify which employment type applies to this opening.

Requirements

• Have 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy when executing tasks.
• Innovate and champion new ideas while navigating uncertainty and demonstrating problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in impacting business results and maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts as needed.
• Partner with the Store Director and Associate Store Manager to foster a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions to strengthen associates’ product knowledge and customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to the sales team to maximize performance.
• Collaborate with the leadership team to adapt business strategies and provide operational support.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J.Crew, J.Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage (part-time package).
• Competitive paid time off plan, including paid holidays (full-time package).
• Medical, dental, prescription, vision, and life insurance (full-time package).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed