Assistant Manager

JCrew • Wayne, NJ

3d

About The Position

As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, and collaborate with the leadership team to adapt strategies for business success and provide smooth operational support as needed.

You support the Store Director and Associate Store Manager in affecting business results and maximizing profitability. You own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling, and manage store operations, systems, and technology while ensuring accountability. You may assist with recruiting, training, and associate development, and help build a collaborative working environment. You keep the team on track to exceed goals and deliver best-in-class customer service, lead fit sessions to strengthen product knowledge and customer connections, develop community engagement through events, and step into different sales-floor roles as needed.

The role requires 1–2 years of retail management experience with a similar scope, scheduling flexibility including nights, weekends, and holidays, and the ability to bend, reach, stretch, lift, carry, and move at least 40 pounds (18 kilos). The hourly range is $21.50–$27.00. The posting describes both part-time and full-time benefits; benefit availability may depend on work location and employment type and may have eligibility requirements.

Requirements

• Have 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy while executing tasks.
• Champion new ideas and demonstrate strong problem-solving skills while navigating uncertainty.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in driving business results and maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts as needed.
• Partner with store leadership to create a collaborative working environment for associates.
• Help ensure the team exceeds goals and provides best-in-class customer service.
• Lead fit sessions to improve associates’ product knowledge and customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to the sales team to maximize performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage.
• Competitive paid time off (PTO) plan, including paid holidays (full-time benefits listing).
• Dental, vision, and life insurance (full-time benefits listing).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed