Assistant Manager

Hibbett•Abilene, TX

About The Position

The Assistant Manager supports and consults with the Store Manager on store operations and administrative duties, including methods and plans for achieving store goals. The role requires knowledge of each product area or department, adherence to company policies and standards, and a commitment to customer service and merchandise promotion. In the Store Manager’s absence, the Assistant Manager assumes responsibility for the store and is trained in Store Manager responsibilities. The Assistant Manager helps oversee selling, restocking, merchandising, ordering, scheduling, personnel recruiting, training, and evaluation. The role monitors inventory, sales, and expenses; guides employees and customers; directs staff; keeps the Store Manager informed about inventory movement and customer trends; and helps maintain profitability and service standards. The position also includes general administrative work and supervisory duties when the Store Manager is absent.

Requirements

Retail environment experience; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Experience in footwear and athletic apparel retail.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support departmental profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Help maintain quality customer service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company communications.
Protect company assets and financial information by following internal control procedures and reporting potential fraud risks.
When supervising in the Store Manager’s absence, interview and train employees, plan and assign work, direct work, and resolve problems.
Perform general administrative duties as needed and carry out trained Store Manager responsibilities.