Full-Time Assistant Manager

Cinemark•Brownsville, TX

2d•$10 - $14

About The Position

Cinemark Assistant Managers assist with the overall operation of a theatre, helping ensure policies and procedures are followed and operational standards are met. They are cross-trained in all departments so they can provide support where needed and deliver inspirational training to employees. The role offers a potential progression to Senior Assistant Manager and then Theatre Manager or General Manager after completing the Management Accreditation Program and working for at least six months. The position requires a friendly, energetic approach to guest service, consistent attendance, and the ability to work flexibly, including evenings, weekends, and holidays. Assistant Managers work across theatre departments and help maintain the building, property, equipment, safety, and cleanliness standards. Physical requirements include frequent bending, kneeling, lifting up to 50 pounds, standing, walking, and reaching. Noise may be moderate to high, and the role can require standing for extended periods.

Requirements

Must be at least 18 years of age.
High school diploma or GED is preferred.
Complete Management Foundations, Annual Certifications, and MAP Core courses within Cinemark’s Management Accreditation Program.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Complete Safe Alcohol Service training if working with alcohol.
Be available to work flexible hours, including evenings, weekends, and holidays.
Maintain regular and consistent attendance.
Have an energetic and friendly attitude during each shift and provide excellent Guest service.
Demonstrate accurate cash-handling and basic math skills.
Communicate verbally and in writing with people of varying ages, genders, and personalities; effectively and regularly converse in and comprehend English.
Work effectively both as part of a team and independently.
Take and follow direction and respond with a sense of urgency.
Demonstrate time-management and organizational skills and attention to detail.
Ability to train and lead others and resolve conflict.
Frequently bend, kneel, and lift up to 50 pounds; frequently stand, walk, and reach around the theatre; and stand for extended periods.
Be able to work in a moderate-to-high noise environment at times.

Responsibilities

Follow the direction of the General Manager and support the General Manager’s decisions when communicating with staff.
Work in all departments and perform all theatre job functions as needed.
Train and coach Team Members in their specific job functions.
Assist with preparing administrative and special reports for the General Manager.
Inspect the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report building, property, or equipment repair needs to the General Manager.
Ensure theatre Team Members follow the dress code.
Interact with Guests to improve service and ensure Team Members provide superior customer service.
Learn and follow Cinemark policies and procedures, and enforce them fairly and consistently with Team Members.
Report employee relations issues to the General Manager, or follow the stated reporting procedure in the General Manager’s absence.
Follow the Employee Relations Reporting Protocol and management work-ethic and conduct standards.
Identify and sanitize high-contact areas used by employees and Guests.
Properly use Personal Protective Equipment for position-specific tasks and adapt to required cleaning tasks.
Address safety or security issues, including trip hazards, lighting concerns, and suspicious persons.
Perform other work-related duties as assigned.