Full-Time Assistant Manager

Cinemark•Rocklin, CA

1d•$20 - $23

About The Position

Cinemark Assistant Managers assist in the overall operation of the theatre, ensuring that policies and procedures are followed and operational standards are achieved. They are cross-trained in all departments so they can support operations where needed and provide inspirational training to employees. The role follows the General Manager’s direction and supports the General Manager’s decisions in communications with staff. Assistant Managers may progress to Senior Assistant Manager and then Theatre Manager or General Manager after completing the Management Accreditation Program and working for at least six months. The position involves working across theatre departments, training and coaching team members, supporting administrative reporting, monitoring theatre property and equipment, and helping deliver superior guest service. Managers are expected to uphold employee relations protocols, workplace standards, safety and security practices, and cleaning and sanitation requirements. Cinemark theatres are smoke-free workplaces, including for vapor and electronic, conventional, and cigar smoking. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must be at least 18 years of age.
High school diploma or G.E.D. preferred.
Complete three basic courses in Cinemark’s Management Accreditation Program: Management Foundations, Annual Certifications, and MAP Core.
Complete basic food handling training and obtain any locally or state-mandated certification, health card, or food handlers permit where required.
Complete Safe Alcohol Service training if working with alcohol.
Be available to work flexible hours, including evenings, weekends, and holidays.
Maintain regular and consistent attendance.
Bring an energetic and friendly attitude to each shift and provide excellent guest service.
Have accurate cash-handling and basic math skills.
Communicate verbally and in writing with people of different ages, genders, and personalities; effectively and regularly converse in and comprehend English.
Work effectively in a team environment and independently; take and follow direction.
Respond with a sense of urgency.
Have excellent time-management and organizational skills and attention to detail.
Be able to train and lead others and resolve conflict.
Frequently bend, kneel, and lift up to 50 pounds; frequently stand, walk, and reach around the theatre; and stand for extended periods.
Be able to work in an environment where noise may be moderate to high at times.

Responsibilities

Follow the direction of the General Manager and support the General Manager’s decisions in communications with staff.
Work in all departments and perform all theatre job functions as needed.
Train and coach team members in their specific job functions.
Assist with preparing administrative and special reports for the General Manager.
Observe and participate in inspections of the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report building, property, and equipment repair needs to the General Manager.
Ensure theatre team members follow the dress code.
Interact with guests to improve service and ensure team members provide superior customer service.
Learn and follow Cinemark policies and procedures, and enforce them fairly and consistently with team members.
Report employee relations issues to the General Manager, or follow the designated reporting process in the General Manager’s absence; comply with the Employee Relations Reporting Protocol.
Meet management work ethic and code of conduct standards.
Identify and sanitize high-contact areas used by employees and guests, properly use personal protective equipment, and adapt to required cleaning tasks.
Address safety or security issues, such as trip hazards, lighting problems, or suspicious persons.
Perform other work-related duties as assigned.