Assistant Manager

Planet Fitness•Ocean Township, NJ

About The Position

The Assistant Manager is a full-time position that assists the Club Manager with oversight of club operations to ensure an exceptional Judgement Free member experience. The role leads team members in completing tasks and achieving club priorities and KPI goals, supports hiring, onboarding, and training, and helps ensure team members have the tools to provide excellent service. The Assistant Manager also performs daily member-service and club-maintenance duties, including greeting members and guests, handling membership functions and retail transactions, resolving concerns, maintaining cleanliness and safety, and addressing facility issues. The role requires regular movement throughout the club, frequent communication, cleaning and sanitizing, and lifting up to 75 pounds.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

9–12 months of experience in a customer service environment.
9–12 months of experience supervising and leading a team.

Responsibilities

Lead team members to complete assigned tasks safely and efficiently.
Model outstanding member-service behaviors and coach and inspire team members to do the same.
Assist in resolving employee concerns and provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and develop game plans with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Call prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, and cleanliness issues.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.