Assistant Manager

JCrew • Orem, UT

3d

About The Position

The Assistant Manager is a key member of the leadership team, supporting a profitable business by building genuine customer connections that foster loyalty, brand enthusiasm, and community engagement. The role provides in-the-moment feedback and coaching to help team members perform at their highest potential, partners with the leadership team to make business adjustments, and steps in on tasks as needed. The position also helps lead the selling floor, develop product knowledge, achieve sales goals, and create customer experiences that exceed expectations.

Requirements

• High school diploma or an equivalent combination of education and experience.
• At least 2 years of experience in a role with similar scope; specialty retail experience is preferred.
• Effective and confident communication skills.
• Ability to process information and operate store systems accurately.
• Availability to work during busy periods, including nights, weekends, and holidays.
• Ability to use technology and apps and familiarity with industry-related blogs and feeds.
• Ability to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).
• Ability to regularly move throughout all store areas and remain accessible to customers.

Nice To Haves

• Specialty retail experience.
• A strong fashion aesthetic and awareness of developments in the industry and community.
• A track record of setting and achieving goals.
• Ability to adapt quickly to change and rally a team behind new strategies and projects.
• Ability to make thoughtful decisions by listening actively, understanding data, and looking beyond the obvious.

Responsibilities

• Model personalized customer connections that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist when needed to support customer connections or sales.
• Lead fit sessions to build product knowledge and enthusiasm for styling.
• Give associates specific feedback and actions to improve customer interactions and outcomes.
• Keep the team on track to achieve goals and exceed customer expectations.
• Own the selling floor and ensure the right people are in the right place at the right time.
• Step in for another manager as needed.
• Plan and execute local events that connect with the community and increase traffic and sales.
• Act in a manner aligned with the company’s values.

Benefits

• Competitive base pay and bonus programs.
• Flexible days and hours.
• Merchandise discounts.
• Free, confidential 24/7 help with personal and work concerns.
• Personal and professional development.
• Volunteer program, disaster relief funds, and charitable matching donations.
• Medical, dental, vision, life, and pet insurance.
• Legal plan and identity theft protection.
• Commuter benefit.
• Paid time off and holidays.
• Parental leave, disability leave, and bereavement leave.
• 401(k) plan with company matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED